National Account Manager

jas is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

the national account manager will be tasked to manage, maintain and grow multiple clients within their assigned geography (assigned branch). The national account manager will ensure that they coordinate their efforts within their assigned group of stakeholders for each client (regional account manager, global account manager and local operations).

the allocation of time for the national account manager should be as follows:

• 75%: strategic development of each assigned client within their portfolio (new business)
• 25%: tactical operational functions for each assigned client within their portfolio (retention)

• manages the national business (commercial) relationship for each assigned client.
  • identification of possible business at risk
  • identification of new client opportunities

• sop creation, review and sign-off with relevant stakeholders and final distribution. The national account manager will ensure that local operations are clear on all client expectations and requirements as noted within the sop.
  • report creation, monitoring and distribution as required for each assigned client.
  • monthly business reviews (mbrs) to be held with each assigned client to review operational performance and kpi metrics. Feedback from each m  should be communicated to local operations for any necessary corrective and or preventative actions. This feedback should also be communicated to the respective account management team (regional account manager and global account manager)
  • quarterly business reviews (qbrs)

• operational escalations – as per client sop. All operational exceptions will be managed by the local branch operations. The national account manager will not be responsible for the day‑day operational activities within the local branch.
• finance (accounts receivable, dso) escalations – as per client sop
• for client spot quotes, the national account manager will ensure that the request is being worked on by the respective product teams within the branch and will also ensure that the request is being sent on time to the client. The national account manager will not work directly on spot quotations (sending pricing requests to origin and or destination). In certain cases, there may be exceptions to this process, and the account manager may be heavily involved in the spot quote process.
  
  These exceptions may be related to client requests, shipment size, quote complexity or high gp related shipments. Again, these would be the exception, not the norm.

• as mentioned previously under section 3.0, the national account manager will only get involved in operational and finance related escalations when the local branch has exhausted all other means of escalation.
• for each type of escalation, the national account manager will ensure these are clearly defined within each client sop and will also ensure alignment and agreement with local branch operations.

• each national account manager will develop and maintain an account profile for each of their assigned clients.
• each national account manager will develop, share and execute their unique strategic development strategy for each of their assigned clients. Each strategic development strategy will need to be shared with their respective account team members to ensure alignment of both the regional and global strategies for each client.
• each national account manager will develop (1) continuous improvement (project) plan per year for each of their clients. In addition, each national account manager will develop (1) internal (jas) continuous improvement (project) plan per year for each client.

• ensure alignment with global, regional and local account team members.
• accou…