Group Concierge; Event Coordinator - Boston Harbor Cruises

Group Concierge (Event Coordinator) - Boston Harbor City Cruises

Boston, MA, USA

Posted Wednesday, March 4, 2026 at 8:00 AM

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.
City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc.,

a full-service shipping, waterfrontlogisticsand management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation,ticketing and website integration services for clients in the transportation,tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually.

Headquartered in Orlando, Florida, Hornblower Group’sadditionalcorporate officesresidein San Francisco, California;
Boston, Massachusetts;
Chicago, Illinois;
London, United Kingdom;
New York, New York;
Dublin, Ireland; and across Ontario, Canada. For more information,

The Group Concierge will help drive the post-purchase process for our group guests, developing strong rapport while handling the vital details of the group business. Along with coordinating the logistics for the event, the group concierge will drive upsell potential, increasing the average order value of each order they oversee. This position will report to the General Manager or the Senior Concierge Manager depending on port-specific needs.

• Develop a comprehensive knowledge of all regional vessels, products and enhancements.
• As directed, take the lead on post-contract follow-ups including passenger count adjustments and upsells to groups, with the goal of driving incremental revenue.
• Successfully upsells existing guests to higher-value options and enhancements.
• Follows City Cruises guidance on when and how to follow up with clients to present revenue generation opportunities through order enhancements.
• Handle objections as they arise by using vast product knowledge.
• Ability to maintain a flexible weekly schedule, including night and weekend demand while conducting site visits, cruise detail meetings and meeting clients as needed to support the account management team.
• Serve as a resource for the sales team, including conducting site visits, greeting clients upon boarding to be the local resource when a national account manager is not present in the local port.

Guest Service:

• Serve as the primary point of contact for client post-booking, including conducting site visits and meeting clients as needed.
• Be present during highly detailed events and serve as the liaison between sales and operations
• High attention to detail, including complete and accurate product details are communicated to the Food & Beverage and Operation teams to ensure proper product execution.
• Ability to manage a minimum of 50 events per month, including handling all details for the cruise.
• As directed, being present during highly detailed events serving as a liaison between sales and operations.
• Develops strong rapport with the guest, thanking the guest for their business, gaining feedback, asking for referrals, rebooking, and firmly asking the client to fill out our survey.
• Work with the General Manager and Director of Sales to resolve all guest issues in a…