Technology Hospitality Manager

$110,000-$123,000

Waveguide is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on‑site technology management and workplace data analytics. Founded in 1996, Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland. Our award‑winning designers and consultants create world‑class communication environments that look as good as they perform.

And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients’ technology investment. Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients’ side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most.

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients’ needs.

We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions. Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States. Services include operating employee dining centers, on‑site catering, executive dining rooms, and other managed services.

Waveguide’s hospitality team believes in using technology to elevate the human connection by inspiring confidence in our client partners. The confidence our world‑class audiovisual technology hospitality team inspires allows our clients to deliver events that drive engagement – the gold standard of any successful meeting. To do that, our hospitality team is guided by our HERO ethos, which ensures we observe, respect and reflect our clients’ unique culture back to each attendee at all meetings and events.

• Hospitality – Always listening
• Excellence – Always improving
• Resilience – Always flexible
• Ownership – Always trusted

That’s where the Technology Hospitality Manager comes in. The Manager’s main role is to provide multi‑site or single‑site management of the hospitality service they are overseeing. Managers are by nature managing people, either on their team or a third‑party team working towards the delivery of a program or project.

The Technology Hospitality Manager’s responsibility is to ensure the onsite delivery of technology hospitality and the positive relationship with all client leadership and client frontline team members as well as establish themselves as the primary point of contact for the client onsite. Their main focus will be to provide consistent communication with the client as well as establish and implement the Waveguide policies, standards, procedures, and guidelines across the client portfolio.

They will also need to understand all business technology platforms to be able to interface and coordinate additional technical support for the client conference center locations. The Technology Hospitality Manager should have a strong base knowledge in all things audiovisual, but will primarily deal day to day with the management of the teams and team members themselves.

The Technology Hospitality Manager will report to the Director, Account Operations and will also be attending to all client sites within that client’s portfolio.

• Develop a weekly cadence with the Managers at all client sites
• Develop a weekly cadence with the client managers and client stakeholders at all sites
• Assisting the Director with end‑to‑end talent acquisition and performance management
• Gather and report all administrative and financial data back to Director, Account Operations on a regular basis
• Ensure that all AV technical requirements are met by managing and directing the efforts of each client site and its…