Account Director

At MERGE, we are Built Different
. We are a marketing and technology agency purpose‑built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.

This commitment to human‑first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

Oversee an enterprise account within our Lifestyle division. You’ll act as a senior solutions‑oriented leader and key point of contact that thrives on developing lasting relationships between the client and agency teams. Utilizing industry knowledge and experience, you will lead and collaborate with key leaders across agency services to deliver integrated technical solutions. This position involves consistent client contact and a high level of performance in a fast‑paced environment.

• Regular assimilation of business, customer, and marketplace insights into the development of strategies and marketing programs
• Efficiently and effectively balance the dual expectations of the agency and our clients
• Maintain consistent and regular communication with client teams to share progress and deliverables to ensure we are on strategy, on time, and on budget
• Guide clients by educating them with strategy, ideas, trends, and thought leadership
• Create and build relationships with clients to deliver on the overall needs of the client and agency
• Sign off on internal agency materials for reporting to the client
• Grow business by utilizing experience to identify additional business needs and implement solutions
• Leverage experience and capabilities to craft strategic creative solutions for both existing and new business clients
• Incorporate senior staff from other departments as project objectives or issues warrant
• Manage and grow a team as a mentor and trusted advisor to the account team

• 8–10 years of account management experience at an advertising agency or similar on integrated accounts
• Strong technical acumen, with experience on platforms (Adobe, Salesforce) and experience leading workflow management projects
• An interest in AI and staying on top of technological trends
• Retail brand and/or regulated industry experience a plus
• Superior professional communication and presentation skills and thrives in a fast‑paced environment
• Ability to evaluate competitive communications across categories, consumers, services, cultural trends, etc.
• Willingness to roll up your sleeves to be a constant leader to a team in a highly collaborative environment and to develop and execute client service strategies
• Advanced account management skills, especially as it relates to expanding business within existing clients
• Commitment to the client, attention to detail, and strong problem‑solving ability
• Bachelor’s degree or equivalent experience

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $98,000‑$117,000
, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

• Ability. Mastering our craft
• Agility. Delivering with a growth mindset
• Humility. Collaborating for shared success

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!