Manager of Conference & Event Services

The Manager of Conference and Event Services is responsible for the execution and coordination of logistical details for on-campus events, meetings, conferences, camps and workshops. This role actively serves as the liaison to the service-providing departments to communicate and facilitate support operations, work orders, and planning activities. This position takes the lead responsibility for supporting summer programs and some institutional events, ensuring seamless, high-quality delivery of all client services.

• Manage and execute all campus scheduling and approvals in 25
  
  Live, along with front-line walk-in, email and telephone support.
• Directly manage logistics for summer programs. Coordinate living, working, dining and recreation activities for assigned summer program groups.
• Actively serve as the liaison between planners and on-campus service providers; including but not limited to Facilities, Dining Services, Athletics, Media Services and Campus Safety. Execute and oversee the billing and payment process for all services, facilities and dining.
• Responsible for organizing and maintaining accurate client files and records.
• Take the lead in the on-site execution and logistics for assigned institutional events, including but not limited to Orientation, Family & Friends Weekend, Fall Fest, Admissions Programs, Spring Weekend, Senior Week, Reunion and Commencement Weekends.
• Create and maintain event logistical work orders. Lead and conduct regular meetings of service-providing departments to ensure and verify the smooth delivery of all event related services.
• Serve as the operational liaison between planners and on-campus service providers.
• Support the negotiation of contracts, agreements and billing for assigned summer programs in coordination with the Director of Conference & event Services and Director of Business Services as necessary
• Actively assist the operations of the department in establishing best practices for efficient communication of all event details and logistics.
• Assist with the coordination of outside vendors, contractor’s, as needed to execute events.
• Assist with the College’s efforts to maximize income through the rental of facilities to various third-party clients including conferences, social events and community groups.

• 3-5 years of experience in event logistics.
• Ability to work independently.
• Experience with event management software required. Administrator experience with 25
  
  Live software preferred.
• Outstanding interpersonal, communication, and organizational skills.
• Intermediate level of proficiency working in Microsoft Office (Excel, PowerPoint, Word), Google Docs, including Docs, Sheets, Forms and Calendars.
• Must be able to handle confidential information, inquire with discretion, demonstrate sound judgement and to attention to detail.
• Must be able to consistently present a positive attitude and contribute to a team environment with intentional collaboration and cooperation.
• Ability to trouble‑shoot and problem solve.
• Must be able to work evenings and weekends as needed.