Service Manager, Continuous Monitoring Systems

Overview

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. Our team of over 2,300 experts and 59 nationalities worldwide is committed to taking every measure for the planet. At Vaisala, you don’t have to fit in to belong.

We are looking for a Service Offering Manager, Continuous Monitoring Systems to join our Vaisala Global Service team in our Burlington, Massachusetts office. You will lead the global growth and innovation of Vaisala s Industrial Instruments services—shaping high-impact solutions that truly meet customer needs.

Why join us?

• Join us to create smart service solutions that drive customer success and business growth.
• Take a lead role in shaping global services as part of an innovative and collaborative leadership team.
• Leading performance, not location. Our culture is trust-based. We treasure face-to-face collaboration with our colleagues, but hybrid work and flexibility are the new norm for us.

You will be part of our global service line team of energetic and experienced professionals. Together with the team, you will drive the development, commercialization, and lifecycle management of service offerings and solutions for Vaisala s Industrial Instruments globally, to take business ownership, drive service growth and track performance of your own portfolio. You will serve as a member of Vaisala Industrial Measurements Service Line Leadership Team, ensuring that customer needs are translated into innovative, high-value service offerings, supporting the growth and profitability of the business.

You will work in close cooperation with sales, service delivery, marketing, product managers, and R&D. You will report to the Director, Service Line.

Customer Engagement & Market Insight

• Proactively interact with customers, partners, sales and regional business development managers to understand and anticipate industry specific needs for industrial instrument life cycle services
• Monitor closely competitors and their offerings including other instrument companies as well as pure play resellers & service providers

• Conduct market studies to identify trends, opportunities, and gaps in current offering

• Lead cross-functional taskforces, driving pilot selling and go-to-market activities

• Tailor solutions for specific sales cases and provide sales support within own portfolio

• Champion customer-centric service design by leveraging feedback, usage data, and field insights to ensure services remain competitive and high-value

Offering Development & Stakeholder Management

• Hold commercial responsibility for service offerings including revenue build and offering profitability, drive end-to-end development and launch of service solutions, translating customer demand and business objectives into profitable offerings
• Lead GTM strategy, craft compelling marketing messaging, and enable regional sales teams through effective rollout and training
• Partner with regional sales, service leaders and business lines to build powerful sales plays, value propositions, and digital sales tools for service offerings
• Align and collaborate with the Industrial Instruments Business Line to come up with customer segment- based service offerings
• Articulate compelling value-selling argumentation of service offerings including creation of corresponding material to support sales, marketing and customer interaction
• Monitor results, manage performance with regional sales leaders and business line leaders
• Set prices for service offerings and drive intelligent pricing management both from global perspectives as well as for industry/market/country specific needs
• Influence senior stakeholders on investment priorities, resourcing, and service commercialization pathways
• Prepare and own the solution development plan, coordinating with Business Units (BUs), Marketing, and regional service delivery teams
• Serve as a core member of the CMS BL Leadership Team (LT) and participate as the responsible Service Offering Manager in CMS R&D projects, e.g., prepare business cases and represent service in Business Reviews
• Oversee item maintenance for service…