Director, Sales Force Effectiveness; SFE

Position: Director, Sales Force Effectiveness (SFE)
At Galderma we're unique and we embrace difference.

Whether it's the unique breadth of our integrated offering that covers Aesthetics, Consumer, and Prescription products; or our commitment to recognising and rewarding people for the contribution they make - working here isn't like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Position Summary

The Director, Sales Force Effectiveness (SFE) will lead a high-performing team dedicated to optimizing field sales operations across all U.S. Galderma Business Units. This role ensures operational excellence while serving as a strategic advisor to senior leadership, aligning sales operations initiatives with corporate growth objectives and compliance standards. The Director will drive the adoption and continuous improvement of sales technologies, champion change management, and foster a culture of data-driven decision-making to accelerate performance and remove obstacles.

In addition to building strong relationships and maintaining routine communication with field teams, this leader will collaborate closely with Sales, Marketing, Finance, Market Access, and Commercial Excellence functions to deliver integrated solutions that enhance productivity and revenue impact. The Director will oversee strategic sales planning and resource allocation, while ensuring adherence to regulatory requirements and internal policies. Through innovation, cross-functional influence, and a commitment to operational scalability, this role will shape the future of Galderma's commercial effectiveness.

Key Responsibilities

• Partner with sales leadership to proactively implement operational improvements, enhancements, and system customizations that meet business needs.

• Facilitate strategic sales planning processes and business reviews across all key stakeholder groups.

• Develop and maintain sales force automation systems which direct the operation of call reporting, sales reporting, and database warehousing to ensure accurate and timeline information.

• Collaborate with key stakeholders to identify KPIs and develop automated, timely reporting for analysis and review.

• Conduct ad-hoc and routine data analyses in measurement of KPIs and consistently report in business reviews.

• Identify opportunities through analysis to improve territory efficiency and maximize sales.

• Optimize sales process and planning - including targeting, alignments, and segmentation.

• Lead the operational considerations for sales force size and structure changes.

• Consistently evaluate and refine processes as needed.

• Drive continuous improvement and adoption of CRM platforms, digital tools, and analytics capabilities to enhance field productivity.

• Establish structured communication channels with field teams to gather feedback, share best practices, and ensure alignment on priorities.

• Oversee external vendor relationships and manage budgets for sales operations initiatives.

• Collaborate with other functions in the Commercial Excellence organization - including Insights, Analytics, Training, I&C, Data Management.

Preferred

Skills and Qualifications

• Bachelor's degree required; advanced degree preferred

• 7+ years of progressive leadership experience in sales operations within the pharmaceutical, biotechnology, or medical device industries.

• In-depth knowledge of industry sales and marketing strategies.

• Strong proficiency in data visualization, modeling tools, and CRM/BI platforms - including Power BI and Veeva.

• Demonstrated high resilience and agility as well as a keen analytical mindset, curiosity, and ability to proactively anticipate points of confusion.

• Proven experience communicating complex analyses in a simple and clear manner.

• Superb verbal and written communications skills.

• Strategic and innovative thinker with a proven ability to build relationships with key internal leaders to achieve consensus or negotiate through complex challenges.

• Excellent executive presence with…