Sr. Manager, Strategic Account Program

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross‑functional learning, networking, and collaboration are at the core of what we do.

Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting‑edge solutions in high‑stakes litigation and dispute resolution, world‑class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward‑thinking peers.

This role will work closely with partners and the global operations (GO) team to support development and implementation of strategies that deepen and grow the firm’s client relationships with complex large clients, such as banks. The Sr. Manager works with the Strategic Relationship Lead(s) to understand each client’s business issues, support strategic growth plans, execute on the defined growth strategies, and further institutionalise the clients.

This individual will collaborate with client leaders and teams to bring the very best expertise, insights, and solutions across different groups to enable profitable revenue growth. The role is well‑suited for a high‑performer with experience in professional services that can support the Strategic Relationship Lead(s) and client teams execute on growth strategies and cover key clients.

• Partner with the Strategic Relationship Lead and client team leaders to drive strategic account plan development and execution, including leading business development initiatives, client engagement strategies, events, and relationship management efforts.
• Enable growth, design, and scale the existing key account program to other strategic and commercial areas of focus for the Firm.
• Lead internal client team meetings to ensure continued progress on strategic and tactical goals, drive accountability, and support team execution of next steps.
• Help cultivate a broader community of invested partners and staff across the firm as well as lead community calls for individual clients and groups of clients.
• Oversee and conduct research to support banking clients and the Goodwin team, including market trends, internal client analytics, building a 360‑view of client relationships, and geographies / sectors of interest.
• Drive business development goals of Client Development (CD) team, including support in identifying and tracking business leads and identifying new commercial growth opportunities.
• Ensure cross‑functional coordination across the client account teams and in relevant client development team members, including reporting on key objectives, progress and metrics.
• Work collaboratively with the Strategic Relationship Lead(s) to build a playbook of best practices that can be leveraged by other firm clients where we are looking to deepen and broaden client relationships.
• Lead preparation and diligence for internal and client‑facing meetings, ensuring alignment with Goodwin and client objectives and effectively showcasing Goodwin’s value proposition.
• Track and report on KPIs related to client growth, engagement, and cross‑practice collaboration.
• Think strategically and creatively; leverage past industry experience and frameworks to identify net‑new ways of identifying commercial opportunities.
• Develop and manage relationships with partners, clients, and GO team members. Cultivate a deep understanding of Goodwin’s practice groups so that you can effectively and strategically identify cross‑functional synergies and opportunities to expand client relationships.