Global Expense Manager

Global Expense Manager – Vertex Pharmaceuticals

The Expense Manager delivers auditing and operational support to the Global Expense & Card Program Team. This role oversees Concur Detect by Oversight, builds expense report auditing strategies, and provides support to employees related to expense reports. The candidate must demonstrate a proficient level of knowledge of Concur and a critical thinking, detail‑oriented mindset. They must be able to provide expense guidance and support to end‑users and audit expenses against policy, with strong communication, judgment, collaboration, customer service, and stakeholder management.

• Define expense auditing strategy and escalation plans for high‑risk findings through use of Concur Detect by Oversight
• Analyze expense patterns and build action plans and internal process improvements to reduce risk, improve spend compliance, enhance controls, and increase visibility into behaviors
• Perform expense report auditing utilizing Detect to identify trends and outliers and drive compliance with policies
• Drive cross‑functional collaboration with HR, Legal, Compliance, and Internal Audit on potentially highly sensitive & confidential findings with discretion and efficiency
• Complete ongoing refinement of Detect tool configuration and settings
• Perform behavior analysis of expense trends and present findings and recommended solutions to senior management
• Respond to day‑to‑day Concur Expense user inquiries and deliver a high level of customer service to end users
• Monitor and maintain shared mailbox to deliver clear, thorough, and supportive resolutions to end‑user inquiries
• Troubleshoot expense report issues and errors with end users, proactively guiding employees for resolution
• Support Concur technology lead through coordination and execution of Concur process improvements, audit rule updates, configurations, reporting, and implementation projects
• Lead SOPs, training sessions, and communication with employees around expense behaviors and creation of job aids to support user education
• Partner closely with other members of the Corporate Services team to deliver a high standard of customer service
• Provide additional support to Global Expense & Card Team members as needed to achieve functional goals and propose opportunities for process improvements

• Bachelor’s Degree

• 5 years of experience in corporate settings
• Proficient knowledge of Concur Expense tool
• Experience with Concur Detect by Oversight tool
• Pharmaceutical experience (preferred but not mandatory)
• Experience managing Power Bi dashboards

• Proficient in Concur Expense tool operations
• Strong judgement skills with ability to interpret policy rules and handle highly sensitive information
• Detailed attention with ability to think critically to audit expenses against policy
• Excellent verbal and written communication skills
• Ability to deliver a high level of customer service and support to employees
• Advanced analytics and reporting capabilities, with ability to build & pull reports
• Ability to measure and analyze trends and patterns, compile and assess data to draw conclusions, and leverage results to determine actionable solutions
• Embodies problem‑solving mindset with strong critical thinking skills
  
  Ability to navigate and be successful in a fast‑paced, time‑sensitive, and cross‑functional work environment
• Excel in collaboration with internal peers
• Proficient in Microsoft Office suite (preferably Excel & PowerPoint)

$112,000 – $168,000

The range provided is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary will be based on skills, competencies, experience, and other job‑related factors permitted by law.

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