Director II, Relationship Management

Are you ready tolead one of Liberty Mutual’s most strategic partnerships and make an immediateimpacton growth? This is your chance toexpand our Personal Lines relationship withalargeexternal

Agency – a high-volume, high-impact partnership that fuels our omni-channel distribution strategy. In this roleyou’llbe the go-to Relationship Managerdriving innovation, profitability, and collaboration across two industry giants. If you thrive in fast-paced environments, love solving complex challenges, and want to shape the future of partnership distribution, this is the opportunity for you.

Asa Director

IIwithin our Strategic Partnership Group(SPG),you will manage and growone of our largestpartnerships– anaccount essential to our omni-channel distribution  is a vital growth engine that driveshigh-quality personal and smallcommercialleadsto our Direct channel through thousands of affinity partnerships and strategic third-party appointments. By fueling Liberty’s omni-channel distribution, SPG generates meaningful premium and competitive advantagesthrough innovation and business developmentexpertise.

In this roleyou willserve as a primarycontactforthepartner’ssales,service and tech managementteams for personal lines,operatingindependentlywithlimiteddirection. You willleverageyour stronginfluencing,communication, analytical, and collaborative skills to champion operational excellence and business development.

You willalsowork cross-functionally withinternalteams in Underwriting, Product, Claims, Technology and more, to address business challenges,lead tech modernization prioritization,implement new products, andoptimizeagency performance.

And oftenyou willserve as the dedicated bridge between

USRMsbest interests andwhat it takes to win now, delicately managing this balance to ensure amutually beneficial outcome.

This role is critical in ensuring overall growth,profitabilityand retention of the Agencypartnership.

We are looking for someone with strong technical acumen,strategic and analytical thinking,and whois entrepreneurial, inquisitive, data-savvy, and passionate aboutpartnership distribution. If you thrive in fast-paced, innovative environments and want to make an immediate impact, this is your opportunity.

Key Responsibilities

• Manage and Grow B2B2C:
Independently manage a key strategic relationship, driving new business, profitability, and retention.

• Build Relationships:
Cultivate strong connections across organizational levels – from frontline agents to senior leaders – adapting your communication to diverse cross-functional audiences.

• Champion

Collaboration:

Foster teamwork internally and externally, influencing and advocating for both Liberty Mutual and the Partner to achieve shared goals.

• Analytical Problem Solving:
Conduct analyses and drive data‑driven decisions from reporting; experience with Power

BI is required. Proven ability to proactively identify trends and implement solutions through compelling storytelling.

• Team Leadership:
Collaborate with a geographically dispersed team of Relationship Managers, Analysts, & Product Owners to optimize processes, troubleshoot issues, and maintain alignment.

• Product Expertise:
Have the aptitude to quickly learn Liberty’s personal lines products and systems, as well as the custom Partner’s sales integration.

• Balance Win Now and Vision:
Anticipate trends and effectively prioritize trade‑off decisions with scarce resources while setting a clear direction for future needs.

What We Are Looking For

• Proven experience managing complex, high-volume partner or client relationships in insurance or related industries

• Entrepreneurial spirit and eagerness to learn in a fast‑paced environment

• Ability to work independently, prioritize competing demands, and solve problems creatively and decisively

• Excellent interpersonal communication skills with the ability to adapt style for diverse audiences

• Analytical skills and comfort working with data; experience using Power

BI or similar tools is required

• Familiarity with insurance call center operations, agency workflows, and P&L management is highly desirable

• Collaborative mindset with a passion for driving business results…