Director II, Relationship Management

Overview

Are you ready to lead one of Liberty Mutual’s most strategic partnerships and make an immediate impact on growth? This is your chance to expand our Personal Lines relationship with a large external Agency – a high-volume, high-impact partnership that fuels our omni-channel distribution strategy. In this role you’ll be the go-to Relationship Manager driving innovation, profitability, and collaboration across two industry giants.

• Manage and grow B2B2C: independently manage a key strategic relationship, driving new business, profitability, and retention.
• Build relationships: cultivate strong connections across organizational levels – from frontline agents to senior leaders – adapting communication for diverse audiences.
• Champion collaboration: foster teamwork internally and externally, influencing and advocating for both Liberty Mutual and the partner to achieve shared goals.
• Analytical problem solving: conduct analyses and drive data‑driven decisions from reporting; experience with Power
  
  BI is required. Proven ability to proactively identify trends and implement solutions through compelling storytelling.
• Team leadership: collaborate with a geographically dispersed team of Relationship Managers, Analysts, & Product Owners to optimize processes, troubleshoot issues, and maintain alignment.
• Product expertise: have the aptitude to quickly learn Liberty’s personal lines products and systems, as well as the custom partner’s sales integration.
• Balance win now and vision: anticipate trends and effectively prioritize trade‑off decisions with scarce resources while setting a clear direction for future needs.

• Proven experience managing complex, high‑volume partner or client relationships in insurance or related industries.
• Entrepreneurial spirit and eagerness to learn in a fast‑paced environment.
• Ability to work independently, prioritize competing demands, and solve problems creatively and decisively.
• Excellent interpersonal communication skills with the ability to adapt style for diverse audiences.
• Analytical skills and comfort working with data; experience using Power
  
  BI or similar tools is required.
• Familiarity with insurance call center operations, agency workflows, and P&L management is highly desirable.
• Collaborative mindset with a passion for driving business results through cross‑functional teamwork.

• Bachelor’s degree or equivalent experience required.
• Advanced degree such as MBA and/or CPCU certification preferred.
• Demonstrated ability to exercise advanced negotiation skills and resolve complex business issues with internal and external parties.
• Advanced knowledge of marketing practices and insurance products as demonstrated through the ability to present products and recommend marketing initiatives to clients.
• Excellent verbal and written communication skills.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.