Mail Services Associate

About the Operational Services Division (OSD)

The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts. OSD ensures that state procurements deliver best value and utilize fair, open, and competitive practices. The agency also helps thousands of businesses offer products and assistance to state agencies, local governments, and other public bodies - creating opportunities that contribute to economic growth and development.

We work at the nexus between government and business and are privileged to make connections that support both sectors.

OSD's dynamic team is guided by the following values: SERVICE, PARTNERSHIP, CREATIVE-PROBLEM SOLVING and RESPONSIVENESS. Our flexible, hybrid work environment fosters work-life balance and collaboration, allowing us to effectively serve our state agency and local government partners so they can achieve their goals on behalf of the people of Massachusetts.

You’ll be a great fit for our team if you believe in making state government work better, are forever curious and love building relationships and knowledge with partners in the public and private sectors. We look for people who can take initiative with a strong sense of urgency and enthusiasm, stay current on evolving policies, practices, industry and market trends, and consistently bring fresh ideas that contribute to a culture of innovation.

OSD is seeking to hire a Mail Services Associate to join the Commonwealth Print and Mail Services Team. The Mail Services Associate will be responsible for the operation of a mail inserter, catching from the sorter, and keeping accurate logs of all postage. The Mail Services Associate may operate the courier van and/or truck to deliver mail and packages to state agencies and the post office.

The incumbent will perform accurate record keeping of postal meter logs and production reports.

The primary work location for this role will be 200 Arlington Street Chelsea, MA 02150. The work schedule for this position is Monday thru Friday, 7:00AM – 3:00PM EST. Schedules are subject to change based on the operational needs of the business. This role is expected to perform after hours support as authorized and required.

All offers of employment for this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI), a security clearance (fingerprinting) consistent with IRS and/or public safety requirements, and security training.

• Demonstration of flexibility in accepting assignments and taking initiative where needed
• Operating inserting equipment to ensure output is available in a timely manner
• Operating inserting equipment to ensure output is accurate and meets client expectations
• Operating all peripheral equipment in the print/mail shop to ensure all product output is accurate and meets quality requirements
• Verify jobs are produced in their entirety by comparing product to reports
• Breaking down jobs by hand or machine and arranging for distribution of output
• Arranging for distribution of output to subsequent processing functions or external points
• Document and report all problems with machinery to shift supervisor to minimize downtime and notify vendors if required
• Providing general support and assistance to other operators as needed to ensure jobs are produced in a timely manner
• Perform standard maintenance on machines to ensure maximum uptime
• Follow standard operating procedures
• Maintain prompt communication with both coworkers and clients, delivering information clearly and respectfully
• Provide backup support for all print/mail duties
• Maintain a clean work area and safe work area
• Perform detailed review of input/output data for completeness and accuracy
• Perform related duties as required

• Basic knowledge of USPS requirements.
• Ability to operate various mail service equipment.
• Basic knowledge of the methods and techniques used in the operation, adjustment, and care of machines.
• Ability to operate computer equipment.
• Ability to uncover and report errors and correct them before distribution of output.
• Ability to…