Account Manager, Promotional Medical Education

Account Manager, Promotional Medical Education

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human‑centred creativity, and AI‑driven insights, fostering a unique environment where innovation thrives and our people are impact‑obsessed.

Real Chemistry (RC) is looking for an Account Manager to join our growing team. The Account Manager (AM Heap) is the bridge between clients and their project needs, ensuring strategic objectives are met with each project and serving as the trusted advisor to our clients.

• Provide support in driving strategic partnerships with clients by applying knowledge of their products and services.
• Act as liaison between client and project teams.
• Ensure strategic objectives are met with each client project.
• Support organic growth opportunities for the account through a strong understanding of RC capabilities, client needs, and buying signals.
• Actively participate in strategic brainstorming sessions and annual strategic planning.
• Partner with the Project Management Team to execute projects from the initiating and planning phases through to closing.
• Develop and manage project creative briefs and client scope statements.
• Supervise projects to ensure tactical and strategic goals are met.
• Follow all policies, procedures, industry standards, compliance guidelines and ensure team members’ adherence.
• Execute client status meetings and prepare all meeting materials and follow‑up items.
• Monitor overall project scope from a client and account perspective and communicate scope changes when necessary.
• Provide final approval on all deliverables to ensure strategic objectives are met.
• Develop and communicate status reports with management and the client, monitoring project and team results against client expectations.
• Monitor and manage project‑related risks and issues in partnership with the project manager; resolve and escalated risks to the client when needed.
• Attend and contribute to department meetings and trainings.
• Model RC values in interactions with colleagues кәл, clients, vendors, healthcare professionals, and others while exercising appropriate levels of professionalism and judgment.
• Demonstrate work efficiencies by managing time, meeting deadlines, and achieving utilization expectations.
• Display appropriate teaming and collaboration skills, proactively communicating changes, completing tasks on agreed timelines, and seeking opportunities to help others.
• Commit to conducting business with the highest ethical standards, demonstrating strong knowledge of industry legal compliance guidelines.
• Demonstrate proactive learning by asking questions, seeking feedback,េល and acting on improvement opportunities.
• Apply the knowledge, skills, and abilities necessary to deliver exceptional work, evidenced by accuracy, problem solving, quality management, and client‑centered behaviors.
• Manage moderate overnight/weekend travel (up to 30%) and occasional non‑standard work hours (up to 30%) as needed.

• BA/BS or equivalent work experience required.
• 3‑4 years of client/customer management experience required.
• Strong working knowledge of Microsoft Office.
• Agency experience preferred.

Pay Range: $72,000.00 – $85,000.00

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where employees feel empowered to leverage all they bring from personal lived experience and professional expertise. All qualified applicants are encouraged to apply; requirements for accommodation during the interview process are available upon request.