Trust and Safety Specialist

Who we are

At Car Gurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit  each month, and 30,000 dealerships use our products. But they're not the only ones who love Car Gurus—our employees do, too.

We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

The Trust and Safety Specialist plays a vital role in maintaining Marketplace Integrity and Payment Service functions within the Trust and Safety organization s specialist is responsible for ensuring that our platform remains trustworthy and safe for all users by managing sensitive data and supporting essential operational processes. This role is ideally suited for a detail-oriented professional with a strong background in operations, data integrity, legal compliance, and fraud prevention within marketplace environments.

• Marketplace Integrity:
  • Reviewing user-generated content and listings for policy violations, mitigating suspicious activity as needed
  • Support fair and transparent auction moderation processes, using sound judgment to resolve escalations and foster marketplace trust.
    • Verify buyer and seller identities and review auction cases to prevent fraud, ensure compliance, and document outcomes using dedicated tools.
    • Moderate vehicle adverts and real-time advert changes for accuracy, legitimacy, and adherence to platform policies, approving or rejecting as appropriate.
    • Collaborate across teams to log decisions, respond to alerts, and address possible scams or non-compliance, maintaining high operational standards.
• Data Accuracy Management:
  • Process change of ownership for dealer customers and perform functions tied to maintenance of dealer database accuracy across internal tools
• Operational Coverage:
  • Serve as operational point of contact and provide backup across key workflows including payment and vehicle ontology operations, collaborating effectively with cross-functional partners on the Marketplace Integrity and Payment Services team within Trust and Safety.
• Executing operational playbooks for handling account or transaction fraud
• Applying risk management frameworks and recommending process improvements for emerging threats
• Participating in post-incident reviews and updating documentation of playbooks and escalation procedures

• 2-4 years of experience in operations, trust & safety, marketplace integrity, or a similar domain
• Demonstrated knowledge of marketplace data systems, fraud prevention tactics, and regulatory compliance
• Superior analytical and problem-solving skills, particularly in time-sensitive situations
• Strong interpersonal and collaborative abilities, with excellent written and verbal communication
• Comfortable navigating ambiguity, multi-tasking, and adapting to evolving operational responsibilities
• Bachelor’s degree in a related field or equivalent professional experience

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual…