Front Desk Receptionist

Mattapan Health and Rehabilitation Center

We are looking for a friendly, upbeat, reliable Part Time (evening 4p-8p Mondays, Tuesdays, and Friday) Front Desk Receptionist to be the first point of contact to represent our amazing long term healthcare facility at Mattpan Healthcare and Rehab.

Experience:

At least (1) year experience working with a multi-phone system. Preferably in a nursing home setting.

• Must be very pleasant and professional.
• Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service.
• Provide assistance and guidance to visitors, directing them to various locations.
• Ensure visitors are checking in and out of the building.
• Get identification from agency, vendor visitors.
• Answer phones for a multi-line phone system.
• Answer, forward, and return calls in a timely manner.
• Field calls from families, hospitals, nursing homes, patients, physicians, etc.
• Take and dispatch emergency and non‑emergency messages.
• Remain pleasant and professional with callers, and stay calm under pressure.
• Work hand in hand with coworkers.
• Check office voicemail, return calls and forward to other team members as necessary.
• Enter resident demographics into Point Click Care.
• Maintain client account information.
• Handle Protected Health Information.
• Assist in the processing of AP invoices and payments including coding, filing, data entry.
• Scan and store documents into document management systems or databases.
• Respond to vendor payment request calls by sending information to Corporate Accounts Payable as applicable.
• Distribute mail/package deliveries throughout the office.
• Monitor Roam Alert alarms and respond in accordance with policy and procedure.
• Handle occasional pressure due to multiple calls, inquiries, locating personnel, etc.
• Forward medical reports, Express Mail, mail, etc., to the appropriate personnel and/or resident.
• Utilize the public address system and beepers in accordance with established procedures.
• Respond to emergency calls following established protocol.
• Communicate effectively during routine and emergency situations.
• Ensure the lobby is maintained in an orderly and clean manner.
• Perform duties in a safe manner.
• Demonstrate an attitude of cooperation and professionalism when dealing with peers and supervisors.
• Adhere to all aspects of customer service, including empathy, courteous communication, and respect for others.
• Perform other related duties as required.

• Consistent, professional dress and manner.
• Excellent written and verbal communication skills.
• Attention to detail.
• Good time management skills.
• Multitasking capability without compromising on quality.
• Ability to contribute positively as part of a team, assisting others as needed.
• Strong history of customer service.

High school diploma or GED.