Legal Administrative Assistant; ACAP

The Office of Bar Counsel in Massachusetts (OBC) investigates and prosecutes ethical misconduct by Massachusetts attorneys, educates attorneys on the Rules of Professional Conduct, and strives to better the profession.

As a legal administrative assistant supporting the attorneys and investigators in the Attorney and Consumer Assistance Program ("ACAP"), the intake unit of the Office of the Bar Counsel, you will work in a fast-paced, but collegial, mission-driven work environment. You will work closely with the ACAP Director to develop workflows that allow you to efficiently process and document the high volume of telephone calls and written correspondence alleging attorney misconduct that ACAP receives each year.

Based upon the initial intake information obtained and researched by you, the ACAP Director will assign complaints to experienced attorneys and investigators who form the ACAP team, and you will provide administrative support to them as needed. The Legal Administrative Assistant will create, update, and maintain critical electronic records, and interface with other departments as needed. The position reports to the Director and to the Administrative Assistant Supervisor on administrative matters such as training, coverage schedules, and time‑off.

• Assists ACAP Director in ensuring established workflows are followed and aids ACAP team in meeting deadlines. Processes and dockets incoming telephone calls and correspondence, as well as outgoing correspondence, using the document management system.
• Using the document management system, researches complainants’ and attorneys’ prior contacts with the office, their registration status and their disciplinary history.
• Enters accurate data into the electronic document management system.
• Performs online research of court cases.
• Promptly assigns telephone calls and written complaints and correspondence as instructed by the ACAP Director.
• Prepares documents, including letters for mailing, as assigned. Proofreads prepared materials for correct grammar, spelling, punctuation, format and consistency.
• Scans and photocopies documents and transcribes voicemail messages as needed.
• Interfaces where needed for follow‑up on open action items with all departments of the Board of Bar Overseers.
• Must maintain the confidentiality of the information obtained through work.

Performs additional duties, including administrative and clerical tasks, as assigned.

All candidates will possess a high school diploma or equivalent, and demonstrate competent written and oral communications skills. A minimum of two years’ office experience preferred. All candidates will demonstrate the ability to work accurately and thoroughly in a fast‑paced, deadline‑driven environment, and be able to work effectively as a team with others. All candidates will also demonstrate proficiency with Microsoft Office Suite (including Microsoft Word, Adobe Acrobat and Outlook) and Salesforce or similar software, and will possess transcription and proofing abilities.

In addition, candidates will maintain commitments to the highest ethical and professional standards, to the advancement of diversity, equity and inclusion, and to improving the quality of the bar.

• The Office of Bar Counsel currently operates in a hybrid work environment.
• Normal office working conditions, including frequent sitting, standing, walking, and computer monitor use. Occasional lifting up to 50 lbs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

* External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case‑by‑case basis.

Legal Administrative…