Specialist, Facilities Management; Boston, MA

We are a global biopharmaceutical leader with a diverse portfolio of prescription medicines, oncology, vaccines, and animal health products. We are driven by our purpose to develop and deliver innovative products that save and improve lives. With employees operating in more than 140 countries, we offer state‑of‑the‑art laboratories, plants and offices that inspire our employees as they learn, develop, and grow in their careers.

The Boston/Cambridge GWES Specialist Facilities Management position acts as a planner, coordinator and liaison between the site operational team and stakeholder organizations and the external community at the Boston/Cambridge sites. The role is a trusted point of contact, facilitating seamless information exchange, communications, planning and coordination to ensure execution of programs and events. Primary responsibilities include supporting stakeholders and the Facilities Operational team by coordinating and executing projects/events, managing schedules, and maintaining event budgets where applicable.

As part of the Facilities Management Department, this Specialist, Engineering role combines community management, client experience management, coordination, social media content creation, and administrative functions to enhance engagement within the facility. The position reports directly to the Director of Engineering.

• Community Management:
  • Foster a vibrant and inclusive community among researchers, scientists, and staff within the facility.
  • Organize and coordinate regular internal events such as networking sessions, knowledge‑sharing workshops, and team‑building activities.
  • Support and act as liaison between IFM partner and events.
  • Act as a point of contact for various departments and GWES, addressing inquiries, concerns, and feedback promptly and professionally.
  • Collaborate with other departments to develop programs and initiatives that promote a sense of belonging and collaboration within the facility.
• Client Experience Management:
  • Serve as the primary point of contact for clients visiting the facility, ensuring a seamless and positive experience.
  • Coordinate facility tours and provide detailed information about laboratories and office spaces, highlighting their capabilities and features.
  • Gather client feedback to continually improve the client experience and maintain high satisfaction levels.
  • Collaborate with internal teams to support client needs, including coordinating meetings, providing technical assistance, and ensuring facility resources are available.
• Coordination:
  • Support the Facilities Management Department with day‑to‑day activities, including scheduling, room reservations, and maintenance requests.
  • Maintain accurate records of facility‑related tasks for efficient tracking and reporting.
  • Liaise with vendors, suppliers, and contractors to ensure timely delivery of services and supplies.
  • Assist with procurement processes, inventory management, and budget tracking for facility‑related expenses.
• Social Media Creative Content Creation:
  • Develop engaging and informative content for various social media platforms, highlighting the facility's research advancements, achievements, and community activities.
  • Create visually appealing graphics, photos, and videos that effectively communicate the facility’s mission, values, and events.
  • Monitor social media channels, respond to comments and messages, and actively engage with the online community.
  • Collaborate with local teams to align social media efforts with broader internal marketing campaigns and objectives.
• Administrative Functions:
  • Provide administrative support to the Director of Engineering, including managing calendars, scheduling meetings, travel arrangements, expense control, and reports.
  • Assist in preparing reports, presentations, and correspondence as needed.
  • Conduct research and gather information to support decision‑making processes.
  • Maintain confidential files and records, ensuring data integrity and security.
  • Help streamline administrative processes, suggesting improvements and implementing best practices.
  • Coordinate onboarding/offboarding contractor communications and tasks.
  • Manage…