Operations Manager

# Operations Manager Massachusetts Children's Alliance We can end child abuse. Together.###

Job Description The Massachusetts Children’s Alliance (MACA) is the statewide coalition of the Commonwealth’s twelve Children’s Advocacy Centers (CACs). CACs provide a coordinated, child-centered and trauma-informed response for children and families impacted by abuse helping them access comprehensive support, healing, and justice.

MACA promotes proven interventions, delivers educational programming, advances legislative support, and mobilizes communities to have necessary conversations about child abuse.

We can end child abuse. Together.

MACA is currently seeking qualified applicants for the following position:
** Position:
** Operations Manager;
Full-Time: 40 hours per week   
** Salary Range**: $70,000–$80,000 (commensurate with experience)   
*
* Location:

** 11 Beacon Street, Boston, MA (Hybrid –1 day onsite weekly required)   
** FLSA Classification:
** Exempt   
** Reports To**:
Director of Operations and Strategic Initiatives   
** Anticipated

Start Date:

** April 6, 2026
** JOB SUMMARY
** Under the supervision of the Director of Operations and Strategic Initiatives, the
** Operations Manager
** plays a critical role in ensuring that MACA’s organizational infrastructure is strong, secure, and efficient. This is a high-accountability position that blends day-to-day operational oversight with executive-level administrative support.  Working closely with MACA leadership, staff, contractors, and external partners, the Operations Manager builds and maintains reliable systems, strengthens internal controls, and ensures consistent follow-through so that the organization can focus on its mission of protecting children and supporting families.

The office for this position is located at 11 Beacon Street in Boston, MA, however the position can be located anywhere within the state. Travel within the state, including once a week to the Boston office, is required.

** DUTIES AND RESPONSIBILITIES
** EXECUTIVE & ORGANIZATIONAL SUPPORT:
* Provide proactive executive support to MACA leadership [Executive Director, Director of Grants and Finance and the Director of Operations and Strategic Initiatives], including complex calendar management, meeting preparation, correspondence drafting, and coordination of key internal timelines and deliverables.
* Support HR and benefits administration coordination through MACA’s Professional Employer Organization (PEO), including onboarding logistics, record maintenance, and timeline tracking.
* Prepare and organize meeting materials (agendas, notes, action items) and maintain follow-up systems to ensure decisions result in timely execution.
* Support Board and membership meeting logistics, documentation, and scheduling as needed.

FINANCE OPERATIONS & INTERNAL CONTROLS:
* Coordinate day-to-day finance workflows, including invoice intake and routing, expense reimbursement processing, and receipt tracking.
* Maintain audit-ready digital filing systems for financial documentation.
* Document and maintain clear approval processes and internal control procedures to safeguard organizational resources.
* Support grant and contract administration by maintaining tracking calendars, required documentation packets, and reporting/reimbursement files in alignment with grant and contractual requirements.

SYSTEMS ADMINISTRATION & VENDOR MANAGEMENT:
* Maintain and optimize MACA’s core operational platforms, including Google Workspace, cloud-based file storage systems, Zoom, CRM systems, payroll/benefits platforms, and financial tools.
* Serve as the primary point of coordination with outsourced IT and other vendors, track requests through resolution.
* Maintain vendor documentation, including contracts, renewals, and key contacts.
* Maintain onboarding and offboarding checklists for systems access, ensuring baseline security practices such as multi-factor authentication (MFA) wherever available.
* Identify and recommend improvements to streamline operations and strengthen organizational efficiency.

OFFICE OPERATIONS (HYBRID ENVIRONMENT):
* Oversee essential office operations at 11 Beacon Street to ensure the workplace remains…