Program Coordinator, Residence Services, Auxilary, Office of Housing

PROGRAM COORDINATOR, RESIDENCE SERVICES, AUXILARY, Office of Housing

Category:
Charles River Campus – Administrative/Support/Clerical

Job Location:

Boston, MA, United States

Salary Grade: $22.00–$29.00 (Grade 25)

Position Type:
Full-Time/Regular

Posted Date: 2/13/2026

• Provide general office, clerical, and onsite support for the Residence Services operations. Assist with the central key inventory for residential system; conduct key-board inventories at the residence halls.
• Field a high volume of phone calls and email inquiries from students, parents, and other University departments and provide excellent customer service. Assist in mitigating student room issues out in the field.
• Responsible for managing vending services, distribution of Micro Fridges and Safes during the academic year and summer. Must have ability to lift and carry 50 lbs.
• Resolve student and parent complaints with furniture, appliances, and facilities by visiting rooms across campuses especially during move‑in/out and transition periods. Coordinate with Facilities Management to resolve any issues with room condition.
• Monitor and process work orders received through the Maintenance module in Star Rez. Organize furniture request, and appliance repairs forms for warehouse staff, and outside vendors. Maintain accurate records and logs.
• Oversee and conduct damage billing with student staff. At the end of each semester visit empty rooms to inspect overall condition of rooms/suites/apartments, collect documentation and photographs, and communicate with students and parents.
• Monitor move‑in and move‑out progress in the residences, ensure accurate placement and retrieval of moving carts, assist students during move in/out, support the Associate Director with follow‑up on student and parent issues, update notes in Star Rez.
• Process lock change requests, prioritize orders, and coordinate with residence staff on all matters related to issuance and replacement of room keys, missing keys, and lock changes. Conduct key-board inventories and turnovers in the residence hall offices and troubleshoot key issues.
• Assist in managing all vending services operations: distribution of Micro Fridges/Safes, TVs during the academic year and summer, including managing laundry facilities in residential buildings, UPS storage program, and managing the vending service account, responding to emails, calls, website, and budget.
• Use Facility
  
  OS software to log and maintain inventory, coordinate barcoding of furniture and appliances in the residences.

High School Diploma/GED, B.A./B.S. preferred, and one to three years of experience.

We are an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.