Client Services Associate Boston, Massachusetts

Overview

The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing inbound/outbound mail, distributing/delivering mail, handling shipping and receiving of products and supplies to support the onsite business service center, replenishing/organizing/ordering office supplies, ensuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning.

This position aims to offer the highest level of service to all clients and SPS employees while maintaining a professional image through prompt, courteous, and efficient service.

• Provide 5-star customer service to all employees in all forms of communication.
• Receive inbound mail/packages, sort, and input into chain of custody software; manage outbound mail/package transactions.
• Perform shipping and receiving duties; notify employees upon inbound deliveries.
• Distribute mail/packages to company personnel and answer mail/package inquiries as the point of contact.
• Perform daily operations of multi-function devices (ensure functionality, replenish toner/paper).
• Submit work orders for requested services.
• Service and replenish barista, pantry, conference, kitchen, and meeting areas; set up meeting/conference rooms as needed.
• Assist with light building moves and general maintenance/cleaning as assigned.
• Maintain neat and orderly Business Service Center and monitor office supplies; reorder as needed.
• Support copy/print orders and monitor equipment for satisfactory functionality.
• Proactively seek additional work during downtime and build professional relationships with customers and teams.
• Maintain professionalism and composure in interactions; train backup staff on policies and procedures and determine additional support needed for sensitive inquiries.
• Provide reception/concierge coverage as needed and maintain a professional image of the company.
• Demonstrate strong verbal and written communication, multitasking, and organizational skills; working knowledge of multifunction devices and shipping/receiving procedures.

• High School Diploma (or equivalent) required.
• 1+ year(s) of prior work experience preferred.
• Ability to work assigned hours determined by manager; strong organizational and time management skills; problem-solving abilities.
• Excellent written and verbal communication skills; ability to learn computer-based systems.
• Maintain a professional appearance and adhere to policies and procedures.
• Ability to work independently and complete projects; capability to determine appropriate packing methods and validate packing slips for accuracy of incoming/outgoing materials.
• Working knowledge of office equipment and shipping/receiving procedures.

• Approximately 50% of duties involve physical activity.
• Ability to grasp, lift, and move packages up to 60 lbs with a wheeled cart; ability to lift or move 40 lbs or greater frequently.
• Ability to walk, bend, kneel, stand, and sit for extended periods; manual dexterity for operating office machinery.

None or negligible travel.

SPS is an award-winning employer offering outsourcing solutions, leveraging Intelligent Automation in more than 22 countries. Our services include Mailroom Management, Office Services, and Document Processing, serving clients across various industries. SPS is committed to professional development, competitive benefits, and diverse training programs, with a focus on equal opportunity and inclusion.

Equal Employment Opportunity SPS provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetics, military status, or any other status protected by applicable law.