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Administrative Coordinator II

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Tufts Medical Center
Full Time position
Listed on 2026-02-03
Job specializations:
  • Administrative/Clerical
    Healthcare Administration
  • Healthcare
    Healthcare Administration
Job Description & How to Apply Below

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. It includes Clinical Administration duties such as long-term strategic planning, determining strategic issues and opportunities that could affect practice success, prioritizing and tracking investments across practices, allocating resources and making decisions regarding practice growth, and developing needs to accomplish the practice's vision. The role is an organizational support or service role (administrative or clerical) operating in a hands-on environment.

The majority of time is spent delivering support services or activities, typically under supervision. This is an experienced-level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Work under moderate supervision; problems are typically of a routine nature, but may require interpretation or deviation from standard procedures, with communication that requires some explanation or interpretation.

Job

Overview

This position provides administrative coordination, reporting, day-to-day support, and daily operational tasks to the assigned program. It participates in assessing, planning, implementing and evaluating the health services provided. Where appropriate, new services, approaches, or expanded programs will be presented for review. The position is responsible for effectively organizing, assembling and arranging resources to meet short- and long-term goals of the program and organization.

It serves as liaison and key point of contact to facilitate programmatic and operational communications internally and externally. The role works cooperatively within the department and other services to create a system of quality health care according to the policies, procedures, philosophy, and objectives of the departments and hospital.

Job Description

Minimum Qualifications:
1) Two (2) years of administrative experience.

Preferred Qualifications:
1) High school diploma or equivalent.
2) Five (5) years of administrative experience in healthcare setting.
3) Bilingual.

Duties and Responsibilities

The duties and responsibilities listed below describe the general nature of work and are not intended to be an all-inclusive list. Other duties may be assigned.

  • Collaborates with leadership to continuously improve service outcomes that impact patient comfort by overseeing the development and follow-through of improvement opportunities that are consistent with the hospital mission, vision, and scope of service.
  • Oversees day-to-day functions related to service area(s) including: budget compliance/payroll, staffing, scheduling/core delivery, front desk operations, revenue capture, and prior authorization for patients as needed based on insurance coverage.
  • Acts as the first-level "go-to" person for the clerical needs of the program including timesheets, office supply and check requests, managing mail and billing of contractees, developing, printing and dissemination of program fliers and family education packets, among other daily administrative tasks.
  • Works with the clinical and administrative team in developing a comprehensive workflow process within the program. Reviews workflows periodically and provides support and guidance to improve efficiency as necessary.
  • Coordinates staffing patterns of the program based on volume and needs, providing coverage and support to ensure uninterrupted patient care and continued efficient workflows.
  • Collects, analyzes and makes decisions based on data and evidence-based statistics.
  • Facilitates inter- and intra-departmental and external communication and linkages including responding to and facilitating internal agency communications with community services, staff, other hospital departments, and off-site programs. Disseminates updates via letters, emails, and other methods as needed.
  • Conducts meetings for all providers and staff to discuss new policies and procedures and provide updates to enhance delivery of care, satisfaction with service, and resolution of problems.
  • Assists with and assures…
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