Training Enrollment & Certification Coordinator

Training Enrollment & Certification Coordinator

The Training Enrollment & Certification Coordinator supports the operational execution of learning and certification requirements across the organization. This role is responsible for managing staff enrollment into required training, monitoring certification status, generating reports, and communicating directly with learners and supervisors regarding deadlines, next steps, and requirements. In addition, this role owns the Learning & Development SharePoint repository, ensuring that department documents, SOPs, job aids, and training assets are accurate, organized, and accessible.

• Training Enrollment & Scheduling Support
  • Enroll staff into required learning programs and maintain roster accuracy across systems.
  • Process class assignments, waitlists, cancellations, and rescheduling tasks accurately and on time.
  • Communicate enrollment confirmations, instructions, and reminders to learners and supervisors.
  • Schedule and track New Employee Trainings and identify instructors to facilitate courses.
• Certification Tracking & Status Monitoring
  • Track required certifications (MAP, Relias training, Safety Care, CPR/First Aid, etc.) and update records as completions occur.
  • Run reports to identify upcoming expirations and overdue certifications and send notifications accordingly.
  • Support Senior Coordinator in maintaining compliance dashboards and certification logs.
• Reporting & Data Integrity
  • Pull routine compliance and enrollment reports for program leadership and other stakeholders as assigned.
  • Perform data validation checks and partner with LMS Administrator to resolve data errors or record mismatches.
  • Support audit preparation by ensuring documentation and records are stored and accessible.
• SharePoint Repository Ownership
  • Maintain the L&D SharePoint document library, including folder structure, file naming standards, access permissions, version control, and archive management.
  • Upload and update SOPs, job aids, forms, and other training materials in collaboration with Pod 1 and Pod 2 leadership.
  • Ensure staff always have access to the most current approved documentation.
• Learner & Stakeholder Communication
  • Respond to inquiries related to enrollment, certification status, deadlines, and required next steps.
  • Send standardized notices and reminders to individuals and groups to support timely completion of training.
  • Assist in drafting communications for training announcements and process updates.
• Other Duties
  • Provide operational support during high-volume certification cycles or system transitions.
  • Serve as a backup for Senior Coordinator duties during absences or peak workload periods.
  • Produce job aids as needed.
  • Perform other related duties as assigned.

• Experience with SharePoint or other document management platforms.
• Experience in human services, healthcare, education, or compliance-driven environments.
• Familiarity with LMS platforms (Relias preferred).
• Strong attention to detail and ability to manage high-volume data tasks.
• Proficiency with Microsoft Excel and/or Google Sheets.
• Strong written and verbal communication skills.
• Ability to meet deadlines and manage multiple priorities.
• Strong customer service skills and the ability to interact with all levels of the organization.
• Strong time management skills.

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,500 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut.

For more information about Vinfen, please visit (Use the "Apply for this Job" box below)..

My Job. My Community. My Vinfen.

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

• 1+ years of experience in training coordination, HR administration, compliance tracking, or related administrative work.
• Experience in human services, healthcare, education, or compliance-driven environments.
• Familiarity with LMS platforms (Relias preferred).

High School diploma or GED required. Bachelor's degree in training, human resources, business administration, business management, or related field preferred. In some cases, experience may be substituted for academic training.

Driving is not required.

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