Patient Access Representative

Primary Job Title

Patient Access Representative‑ Practice Representative

• Patient Scheduling Representative
• Call Center Patient Access Specialist
• Healthcare Customer Service Representative
• Medical Scheduling Coordinator

Boston, MA —
Onsite

• Position Type:
  Contract
• Contract Duration: 13 Weeks
• Start:
  As Soon As Possible
• Pay Rate: $25.00 per hour

The Patient Access Representative serves as a key point of contact for patients, providers, and clinical staff by managing a high volume of inbound calls and coordinating appointment scheduling across multiple services. This role requires strong customer service skills, attention to detail, and the ability to make independent decisions within established guidelines to ensure patients are scheduled accurately and efficiently.

• Answer, screen, and process a high volume of inbound calls in a professional and courteous manner.
• Adhere to established phone scripts and triage guidelines.
• Ask appropriate questions and use sound judgment to determine appointment type, provider, and urgency.
• Utilize centralized scheduling systems and software applications to book appointments.
• Verify and update patient demographic information and coordinate with registration as needed.
• Obtain and document required referrals for scheduled visits.
• Record appropriate payer information, including workers’ compensation and auto liability.
• Educate patients on visit preparation, including required documents, diagnostic test protocols, and provider instructions.
• Coordinate scheduling of office visits, diagnostic tests, and procedures to ensure efficient use of staff, space, and equipment.
• Address scheduling issues and elevate concerns to management as appropriate.
• Record and forward accurate messages to providers and staff.
• Triage urgent calls to appropriate clinical or administrative staff.
• Respond to provider email requests in a timely and professional manner.
• Provide information and assistance to patients within scope of authority.

• High School Diploma or GED.
• 1–3 years of related work experience.
• Experience with computer systems, including web‑based applications.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Access).
• Strong typing skills (40+ WPM).
• Excellent verbal communication and customer service skills.
• Ability to manage multiple priorities in a fast‑paced call center environment.

• Associate’s Degree.
• Call center and/or telephone‑based customer service experience.
• Knowledge of medical terminology.
• Bilingual written and verbal communication skills.

• Candidates must be separated from BILH for 6+ months to be considered.

• Medical, Dental, and Vision Insurance Plans.
• 401(k) Retirement Fund.
• Weekly pay with direct deposit.
• Dedicated GTT recruiter and compliance support.

This is a fully onsite healthcare call center environment requiring professionalism, confidentiality, and strong communication skills when interacting with patients, providers, and staff. About GTT: GTT is a minority‑owned staffing firm and a subsidiary of Chenega Corporation, a Native American‑owned company based in Alaska. As an economically disadvantaged business, GTT values diverse, inclusive workplaces and partners with Fortune 500 organizations across healthcare, life sciences, technology, financial services, utilities, and retail throughout the U.S. and Canada.