Operations Manager, Auxiliary, Office of Housing

OPERATIONS MANAGER, AUXILIARY, Office of Housing

Category:
Charles River Campus → Professional

Location:

BOSTON, MA, United States

Position Type:
Full-Time/Regular

Salary:
Grade 47 (Estimated $62,525.00 – $71,200.00)

Posted Date: 12/8/2025

Tracking Code:

Seniority level:
Mid-Senior level

This position will manage the distribution system of all movable furniture, appliances and centralized key inventory in undergraduate and graduate student rooms, common areas and multipurpose rooms within the residence system. In addition, this position will perform inspections with the Inspectional Services Division (ISD) with the City of Boston for graduate units and the Town of Brookline for undergraduate Brookline buildings.

Assist in managing projects involving the use of space and building renovations. This position is also responsible for managing vending services, including the distribution of Micro Fridges/Safes during the academic year and summer. Manage the furniture and appliance inventory in 200 undergraduate and graduate residences and warehouses to ensure that students have functional and safe furniture in their rooms and common areas.

Perform inspections with the ISD, gain consent from every resident when notified, accompany them on the inspection, and ensure any issues identified are corrected, followed up on, and reported back to ISD within a specified period. Manage computerized records of work orders, furniture requests and appliance repairs; resolve student and parent complaints by visiting rooms, especially during move-in/out and transition periods;

coordinate with Facilities Management to resolve room condition issues; monitor and process work orders in Star Rez; organize furniture requests and appliance repair forms for warehouse staff and outside vendors; maintain accurate records and logs; manage vending services operations including distribution of appliances, TVs, laundry facilities, and UPS storage program; manage the vending service account and respond to emails, calls, website inquiries, and budget;

manage the centralized key inventory system including key replacement, lock changes, key packet preparation, and key board for the academic year and summer sessions; oversee charges for lost keys and lock changes; supervise, hire, train, and evaluate three full-time staff (Program Coordinators) and recruit, hire, train, and evaluate student staff for key preparation and warehouse operations.

Bachelor's degree required; 2+ years of experience.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.