Payroll & Operations Administrator

Payroll & Operations Administrator

ERSG is seeking a detail‑oriented and proactive Payroll & Operations Administrator to join our Operations team in the U.S. This role is ideal for someone who thrives in a fast‑paced environment, enjoys juggling multiple priorities, and is passionate about delivering high‑quality administrative and logistical support across a dynamic business.

You’ll play a critical role in supporting our day‑to‑day operations, contributing to everything from contractor payroll, onboarding, compliance coordination & finance. If you’re a fast learner, strong communicator, and natural problem‑solver with prior experience in finance and operations, we’d love to hear from you.

• Support the main Operations centre (Orlando) with the processing of Payroll & Finance related transactions. Payrolls are high‑volume and processed bi‑weekly via ADP. The Accounts Receivable function is high‑volume and adheres strictly to client requirements.
• Verify timekeeping records and ensure compliance with company policies and applicable wage and hour laws.
• Identify and recommend process improvements to increase efficiency and accuracy.
• Serve as the primary contact for all Boston contract & timekeeping and payroll‑related questions, escalating complex issues to the wider team as needed.
• Maintain records in timesheet and compliance systems; support the transition to a new integrated platform.
• Oversee contractor onboarding tasks such as background checks and drug testing.
• Book and monitor contractor travel arrangements and ensure timely payment of travel‑related invoices.
• Collaborate with external vendors to troubleshoot urgent or time‑sensitive operational issues.
• Prepare and issue contracts for candidates and clients, using templates provided by the legal team, ensuring all contractor compliance documentation is accurately collected and maintained in line with regulatory requirements.
• Manage contract renewals, documentation, and communication with clients and contractors.
• Support other operational initiatives and special projects as required.
• Manage general office tasks including supply ordering, vendor coordination, mail handling, and ad‑hoc support.

• Fluent in English; additional languages are a plus.
• Prior Payroll & Finance experience required (ideally within the staffing sector).
• Proficiency in Microsoft Office Suite; experience with Bullhorn, ADP, Sage and RSM InTime preferred.
• Problem‑solving mindset supporting the team to deliver exceptional service delivery focused on continuous improvement in a fast‑paced environment.
• Highly detail‑oriented with excellent organizational and multitasking abilities.
• Ability to communicate effectively both orally and in writing.
• Able to perform well under pressure with the ability to meet tight deadlines.
• Able to work independently as well as collaboratively in a team setting.