Logistic Coordinator

Logistics Coordinator

Monday–Friday, 10:30 AM–7:00 PM. Overtime eligible, with potential OT during early mornings, late evenings, and weekend nights as needed.

$20.00/hr - $25.00/hr

Boston, MA

• Oversee transit services, consulting with related programs and vendors, managing schedules, and ensuring efficient operations.
• Maintain the Daytime Van booking system, process data entry payroll, collaborate with disability resource offices, and handle customer service concerns.
• Organize charter reservations, ensure safety compliance, support the GPS vehicle tracking system, and assist with administrative tasks and day‑to‑day operations.
• Provide administrative, communication, and information systems support for all Transit Services (fixed route Shuttle, Daytime Van, Evening Van, and Charter Operations).
• Act as a liaison with related programs, departments, or projects within the university or with vendors, keeping supervisors informed of relevant information.
• Create and adjust schedules and run sheets, accounting for transitions between full service, holidays, and summer service.
• Manage the Daytime Van APP‑driven online booking system, ensuring it is working efficiently and effectively for community members with disabilities.
• Communicate with the Accessibility Education Office, Office of Disability Resources, and local disability coordinators on rider authorization and contact information.
• Maintain and update the Transit website, ensuring all information is accurate.
• Research and assist with customer service concerns.
• Draft, edit, and prepare correspondence, reports, and other materials using word processing, spreadsheets, and/or databases.
• Complete weekly schedules for driver assignments, regular service, and charters in compliance with all FMCSR’s; hire overtime to fill open schedule assignments; update refused OT report during the weekly hiring process.
• Assist in preparing the weekly payroll for the TS department; accurately process data entry payroll for a team of 31 transit drivers in a timely manner; ensure compliance with company policies, Local 877 union, and legal regulations.
• Document and authorize payroll corrections when necessary.
• Organize and manage operational aspects of charter reservations in coordination with other transit staff members.
• Support transit vehicle technologies, including Seon in‑vehicle camera system and Luminator destination signs.
• Perform duties in a safe, efficient manner in compliance with all applicable university policies and safety procedures.
• Activate and support the functionality of PASSIO GO – GPS vehicle (Real Time tracker and next stop indicator).
• Provide back‑up support to Fleet Management as needed.
• Work with office staff to develop, implement, and maintain a wide range of administrative and service performance documents.
• Perform other duties as required.

• College graduate with five years related customer service experience.
• Effective public relations skills and professionalism when interacting with customers and transit team members.
• Demonstrated ability to multi‑task in a fast‑paced, customer focused environment.
• Strong communication and organizational skills that result in support for high quality customer service performance standards.
• Demonstrate core competencies that showcase teamwork, collaboration, and accountability while fostering a culture of Equity, Inclusion, Diversity and Belonging.

Associate

Contract

Customer Service

Education Administration Programs and Information Services