Lead Summer Assistant; Student Position

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$20.50/hr - $22.50/hr

Lead Summer Assistant (Student Position)

Supervisor Titles:
Assistant Director of Housing Operations

Location of Position:
University of Massachusetts Boston

Compensation:
See compensation summary

FLSA Status:
Student Non-Exempt Student

Number of Openings: 1

The Lead Summer Assistant (LSA) position will mirror the tasks of other Summer Assistants for the site and will have additional responsibilities involving the preparation, organization and management of tasks while also ensuring complete customer satisfaction from the beginning to end of all summer stays. The LSA will oversee managing the room cleaning lists, confirming preparation of key packets for arriving groups and individuals and other administrative tasks required to ensure a smooth operation of summer housing.

The LSA will also be involved in all phases of the conference operation including, but not limited to, assisting with conference preparation, preparing key labels and envelopes, check-in, and check-out, assembling key packets, preparing client materials, light cleaning in rooms, some maintenance tasks (maintenance tasks including but not limited to bed raising/lowering), preparing linen packets and handling (washing/drying/folding) linen.

• B e available to interact with residents/guests in the residence halls.
• Coordinate with Assistant Director on cleaning list for cleaners.
• Organize fobs and key packets based on group and arrival dates for individuals.
• Communicate anticipated weekend/holiday arrivals with Summer Assistants.
• Prepare courtesy rooms for guests as needed.
• Monitor linen packets to ensure availability for groups.
• Manage daily tasks of other SCAs to ensure seamless check in/turn of rooms.
• Perform administrative tasks such as filing, copying, answering phones, making calls and data entry.
• Work closely with the Conference staff to ensure quality service for summer school students and conference guests.
• Assist with the check-in/out process for summer residents/guests including preparing keys/welcome letters prior to arrival and greeting residents/guests upon arrival.
• Assist in turnover of rooms which includes linen placement/removal.
• Serve as a liaison between guests and the custodial and maintenance staff about completing custodial and maintenance requests.
• Post/remove notices and information as needed.
• Take part in an "on-call" duty system (5:00 p.m. – 9:00 a.m. on weekdays and all day on weekends and weekday holidays) on a rotating basis.
• Report all incidents to the appropriate on-call professional staff member.
• Complete Room Inspection and Room Inventory as assigned.
• Process all paperwork in a timely, neat, and efficient manner.
• Complete mandatory online trainings.
• Attend any required staff meetings, including pre-summer scheduling meeting.
• Check UMass Boston e-mail at least once per day during summer employment.
• On occasions may assist with low skilled maintenance/cleaning tasks as needed/assigned.
• Follow all campus/institution/community policies and procedures.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED).
• Must be a University of Massachusetts Boston undergraduate student at time of application.
• Good academic and disciplinary standing throughout the employment term.
• Strong commitment to providing excellent customer service.
• Accuracy and attention to detail.
• Dependability and willingness to work a flexible schedule.
• Must maintain high personal and ethical standards. Behave with the professionalism appropriate to the position.

Work approximately 25 hours each week in addition to being part of a rotational overnight and weekend duty schedule. 12 of these hours will be dedicated to…