Senior Operations Lead; Part-Time

Senior Operations Lead (Part-Time) role at Grub Street

Join us to bring your skills to the Seaport District in Boston, Massachusetts, where we are a passionate and dedicated team committed to creating a warm and supportive work environment.

We are seeking a Senior Operations Lead (Part-Time) to ensure the smooth operation of our Center for Creative Writing by providing administrative and operational support to staff, instructors, students, and community members. This role partners closely with the Managing Director to address space-related issues in our retail space, classrooms, and offices. The position requires being on call for emergencies and may require evening and weekend coverage, up to 25 hours per week.

Grub Street actively seeks diversity, equity, and inclusion. We strive to dismantle any system that discourages people from working with us and value diverse perspectives.

• Schedule the part‑time operations staff team, including regular shifts and event support.
• Serve as point of contact for facilities emergencies/issues and escalated to management.
• Coordinate with TSNE and other vendors on operations issues and needs.
• Ensure cross‑organizational administrative and operational processes run smoothly, including supply stocking, mail distribution, and more.
• Provide administrative support for events and rentals, including space reservations and client communications.
• Provide basic IT/AV support across the organization and coordinate IT system/device maintenance.
• Other administrative support duties and special project support as needed.

• Provide a welcoming presence at the reception desk, registering visitors and checking students into classes.
• Answer phones, return voicemails, and respond to general inquiries via the info email address; direct or escalated to appropriate departments.
• Check/distribute incoming mail and packages.
• Ensure classrooms are ready for use (technology, supplies) and check them afterward.
• Provide event set‑up and support, including moving bookshelves, setting up chairs, providing AV support, and cleaning up after events.
• Perform general office tasks such as printing, photocopying, and document organization.
• Maintain clean and tidy common areas, restock supplies, and place supply orders as needed.
• Assist in providing requested accommodations.
• Move or lift objects weighing up to 50 lbs for various needs.
• Maintain MA TIP certification (at Grub Street’s expense) and provide bartending service for events and programs as needed.
• Additional tasks as required to support the organization.

• Strong interpersonal and communication skills—both oral and written.
• Strong organizational skills.
• Demonstrates Grub Street’s commitment to anti‑racism and equity in all communications and interactions.
• Ability to work nights and weekends with varying hours/shifts.

At Grub Street, belonging means creating and maintaining spaces where we boldly share our voices, experiences, and work as writers, readers, and audience members. Every member commits to engaging across differences with curiosity and a desire to learn and grow together.

• Practice cultural humility, ask questions, and engage with different perspectives.
• Grace to speak in draft form and be open to making mistakes.
• Check our biases and be aware of how we carry our own identity and privilege.

Position Status: Part‑Time

Compensation: $23.00/hour

Position

Reports to:

Managing Director

Grub Street’s policy is to assure equal employment opportunity to all qualified employees and applicants by prohibiting discrimination because of race, color, religion, sex, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran or military status, or any other characteristic protected by law. This practice applies to all terms, conditions and privileges of employment including hiring, transfer, compensation, layoffs, promotions, training, benefits, termination and retirement.