Management Assistant

First Realty Management provided pay range

This range is provided by First Realty Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$45,000.00/yr - $55,000.00/yr

Location:

Boston, MA

A family-owned and privately held property management company, First Realty Management has more than 70 years of experience with the industry knowledge to match. We combine the resources of a large company with the personal touch and attention to detail of a small, local firm. At the core of it all, our talented employees are what make us stand out above the rest.

While we perform as a top-tier property management company, we strongly emphasize our close-knit, family-owned foundation. Professional growth is encouraged through a commitment to educational advancement and opportunities to learn from industry thought leaders. We create a sought-after community atmosphere by recognizing and celebrating those who go above and beyond. And above all else – we always put our team members first.

Full‑time position available, for a Management Assistant reporting to the Property Manager. This individual will be the first point of contact for all site management staff and residents. The ideal candidate will have excellent customer service, communication, and marketing skills.

• Parking assignments and parking issues.
• Assisting with move‑ins, getting keys, and prepping other materials needed.
• Telephone reception, initiating work orders, filing, correspondence, etc.
• Assist in coordination of rental activities and address residents’ general concerns.

• Answer telephones, direct incoming calls appropriately, take messages, and assist callers whenever possible.
• Greeting and assisting all visitors to the management office.
• Take maintenance service requests and follow up with maintenance staff to ensure completion when necessary.
• Take resident complaints and handle matters according to guidelines established by a property manager.

• Maintain resident files, lists, and other resident-related data.
• Collect and process rent checks and prepare rent receivables reports.
• Prepare memos, letters, reports, and other documents.
• Complete guest cards.
• Schedule various services and inspections relating to building and apartments; coordinate and communicate with residents when applicable.

• Order office supplies, maintain postage machines, and arrange office equipment repairs.
• Work with other staff members to maintain a professional appearance and environment.
• Assume additional responsibilities and assist co‑workers when necessary.

• Assist with the processing of rental applications.
• Help facilitate resident activities and parties.
• Other duties as assigned.

• Excellent resident relations, customer service, and telephone skills.
• General office skills.
• Good communication skills, both verbal and written.
• Strong organizational skills and attention to detail.

• Ability to work on simultaneous tasks calmly and effectively.
• Interest and ability to interact with other people effectively.
• Interest and ability to learn.

• Microsoft Word and Excel.
• Business English and letter format.

• Prior work experience in an office environment.
• Required to cover the Management Office in the Property Manager’s absence.
• Strong resident relations, along with the ability to work effectively with a wide variety of individuals.
• Strong knowledge of computer applications such as Word, Excel, etc. is essential.
• Must be able to organize priorities effectively and have excellent attention to detail.
• The ability to multi‑task is essential.
• Schedule:
  
  Monday - Friday, 9 a.m.
  
  - 5 p.m.

• Sign‑on bonus.
• Paid Vacation, Holidays, PTO/Personal leave.
• 401(k) plan.
• Health, Vision, and Dental Insurance.
• Life Insurance, Short & Long Term Disability.
• Flex spending accounts & Transportation expense accounts.
• Opportunity for professional growth and development.

If you need an accommodation to apply due to a disability or protected veteran status, please contact HR at 617‑423‑7000 ext. 3772.

Entry level

Full‑time

Administrative