Collections Specialist

About Qt

Qt is everywhere. Our scalable and reliable software tools power billions of devices and applications worldwide, transforming complexity into clarity and enabling innovation at a scale. From smart devices to critical systems, our technology is behind the experiences people rely on every day. We’re a global team driven by curiosity, collaboration, and a shared mission to build what matters.

We are looking for a self-driven Finance / Collections Specialist to join our team! Your main responsibilities will be to contact customers and collect past due invoices and manage sales and use tax activities. You are responsible and self-initiated in your work but also enjoy working as part of a larger team.

• Monitor accounts to identify past due invoices on daily basis
• Contact customers regarding past due invoices following a multi-step process and schedule
• Update collection notes in Salesforce
• Report on collection activity and accounts receivable status
• Provide supporting documentation related to the past due invoices
• Occasionally assist with international collections
  
  Work with third party collection agencies when needed

• Communicate with customers regarding their disposition on state sales and use tax disposition
• Obtain documentation from customers relating to their disposition (exemption certificate, direct pay, instruction to invoice tax, etc.)
• Update and maintain sales and use tax status in Avalara system
• Monitor for expiring documentation and obtaining updated documents

Assist with Customer Information Forms

• Complete requests for information from customers including questionnaires, W9, certifications, update requests, etc.
• Work with other departments and subject matter experts to answer technical specific questions

Assist with responding to customer cases in Salesforce and via email

• Forwarding purchase orders to account managers, invoicing questions, order confirmations, account updates, etc.

Back up for order processing and invoicing

• Process orders through Salesforce order processing system
• Submit invoices according to purchase order instructions (email, postal mail, supplier web portal)

• 5+ years’ experience in a fast-paced administrative environment
• 2+ years of accounts receivable and collections experience ideally within a software company
• Organized and ability to prioritize and multi-task
• Experience with Microsoft programs (Excel, Word, Outlook, Teams)
• Experience with Salesforce and Net Suite is required
• Experience with Avalara is a strong plus
• Strong written and verbal communication skills
• Ability to work independently as well as part of a group

The Qt Company offers competitive compensation and an excellent benefits package and is committed to fair and equitable employment practices. EOE.

We support pay transparency: for all the roles at Qt we publish the salary ranges in our job ads in compliance with Massachusetts law. Please note that the final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.

Pay range for this position is $88,000—$132,000 USD.

We offer a full range of elective benefits including medical, dental, vision, and dependent care, flexible spending accounts, pre‑tax commuter benefits, life insurance, AD&D, and 401(k). In addition to elective benefit options, benefited employees receive paid time off and 12 paid holidays each year.

• Flexibility You Can Count On:
  We offer hybrid working options and flexible hours, empowering you to balance your personal life and professional goals.
• Meaningful Well‑being Support:
  From mental health resources to physical wellness programs, we offer practical, accessible support tailored to your local context.
• Opportunities to Grow:
  Whether it’s on‑the‑job learning, mentorship, or access to international projects, we invest in your development so you can take your career where you want it to go.
• Inclusive by Design:
  You’ll join a team that values diverse perspectives, fosters…