Store Colleague

Overview

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.

At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing and bring us joy, health, and connection. We are one pet family with a shared love of the animals who make us who we are. We value diversity, inclusion, and creating a better world for pets, our planet, and people.

• Deliver outstanding customer service, ensuring every customer feels appreciated and understood.
• Build strong customer relationships and enhance their experience.
• Engage customers with clear, effective verbal and written communication.
• Address customer questions and resolve issues quickly and efficiently.
• Work collaboratively with the team to achieve store targets and business performance.
• Adapt to flexible shift schedule, including evenings, weekends, and some bank holidays.

• Strong communication skills, both verbal and written.
• Effective problem‑solving abilities with a proactive attitude.
• Eagerness to learn and engage in ongoing professional development.
• Target‑focused mindset, recognising the importance of setting and achieving retail targets.
• Team working mindset, understanding collaboration within the pet care centre environment.

• Attractive rates of pay.
• Paid holidays.
• Additional leave for birthdays and special occasions.
• 20% colleague discount in stores.
• Discretionary annual bonus scheme.
• Access to other discounts and benefits.
• Opportunity to do charity work in your local community.
• Career progression.