Repairs Operations Manager

Repairs Operations Manager - Make a real difference in our Boston Communities

Location:

Boston & wider Lincolnshire |

Contract:

Permanent | Salary: £55,818

Are you an experienced leader with a passion for delivering a customer-focused repairs service and driving operational excellence?

At Lincolnshire Housing Partnership
, we believe everyone deserves a safe and secure place to call home. We are going through some changes and are in the process of establishing a new leadership team for our repairs service, with several great roles now open. It's a great opportunity to help shape our future and drive our main priority – providing Really Good repairs.

We have an exciting new opportunity as a Repairs Operations Manager to lead our Boston based Operational teams

You’ll provide leadership, motivation, and coaching to two responsive repair team leaders, each managing a team of multi-skilled trade operatives.

As a Repairs Operations Manager
, you’ll be at the heart of our main priority – ensuring Really good Repairs. As you may imagine, this isn't always easy, and requires empathy, strong effective communication skills and bags of resilience, a typical week could look as follows:

• Check weekend out‑of‑hours escalations and any incident reports – prioritise customer‑impacting issues and assign immediate actions.
• Review last week's KPIs with Team Leaders: right‑first‑time rate, first‑time access, average days to complete, recalls and complaints SLAs.
• Track spend vs budget, labour productivity, and subcontractor usage.
• Review customer satisfaction comments to spot service trends.
• Meet customers on selected repairs; verify quality, courtesy, and protections.
• Support Team Leaders with delivery of Toolbox talks with Operatives.
• Conduct 6‑weekly 1:1s with some of your team leaders through our digital People First system, including targets, development, wellbeing, and any performance concerns.
• Cross‑functional stand‑ups – meet with planners, customer services, and assets/compliance to align on priorities, no‑access strategy, and certification deadlines.
• Subcontractor management – scope upcoming packages, confirm specs/methods, agree rates/schedules, review RAMS and insurance, and set reporting expectations.
• Confirm that all engineers scheduled for high‑risk activities have up‑to‑date mandatory training and RAMS.
• Deep‑dive on complaints root cause and compliments; update service standards and engineer etiquette reminders.
• Confirm that out‑of‑hours rota is fully resourced (including bank holidays).

At Lincolnshire Housing Partnership
, we’re more than a housing provider – we’re a team with a purpose: to make a difference to people by providing homes and supporting communities that improve lives.

As one of our managers, you’ll be responsible for embedding great culture and leading a team focused on delivering an excellent repairs service to our customers every day. You’ll be contributing directly to our vision of creating places to be proud of and our purpose of making a difference to people by providing homes and supporting communities that improve lives.

As well as an excellent salary of £55,818 you’ll receive a whole bunch of benefits, including:

• An employee wellbeing package worth up to £1,200 annually through our benefits partner Westfield Health.
• Great family leave and maternity policies enhancing colleague well‑being and retention.
• Discounted shopping vouchers through Westfield Health Rewards.
• A superb employer salary sacrifices pension scheme with up to 12% paid by LHP.
• 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service.
• The ability to earn additional holiday days through full attendance and a buy/sell annual leave scheme.
• Mental Health First Aiders across the business – let’s be there for each other!

First and foremost, we’re looking for someone who truly embodies our values. You’ll earn trust through openness and accountability, show respect for both customers and colleagues, and work collaboratively with…