Infrastructure Technician

Salary £38,950.04 Location Boston As an Infrastructure Technician at Amplius, youll play a key role in supporting and developing our on-premise and cloud-based IT infrastructure. Youll help ensure our systems are secure, reliable and high-performing, providing effective third-line support while contributing to a safe, stable and resilient digital environment for colleagues and customers. Salary: £38,950.04

Contract:

Permanent Your week: 36.25 (Mon Fri 8am 4.15pm or 9am 5.15pm)

Location:

Hybrid weekly presence required in Boston office Snapshot of your role Provide third line effective support, resolving escalated incidents within agreed service levels. Monitor systems proactively, addressing issues early and responding to cybersecurity alerts. Maintain and support on-premise and cloud infrastructure including servers, networks and communications systems. Assist with configuration, installations, updates and infrastructure maintenance, including occasional out-of-hours work. Maintain accurate documentation and support the knowledge transfer to IT support teams.

Travel to remote sites when needed to resolve technical issues that cannot be handled remotely. What were looking for Relevant IT training or experience with a strong interest in infrastructure technical development. Sound understanding of IT support problem-solving techniques and root-cause analysis. Experience working with networks, communications systems, installations and infrastructure troubleshooting. Strong integrity, professional communication and ability to translate technical issues for non-technical audiences.

Self-motivated, committed to continuous learning and adaptable to changing priorities. Desirable MCSA Office 365 / Microsoft 365 Certified Administrator Expert (or working towards). Microsoft Azure Fundamentals certification (or working towards).

Experience with enterprise tools such as Citrix, SCCM/Endpoint Manager, Hyper-V, Sophos, Azure, MS SQL, Zscaler, Rubrik/DPM, Uni Fi, Tenable etc. Experience working in a 2nd/3rd line technical role. A full UK driving licence, access to own car and willingness to travel to remote sites is required. Please read the attached

Job Description before applying so you understand the full scope of the role. Timeline Closing: 10th February Ms Teams Screenings: 13th February On Site Interviews: 16th February Important We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.