Administrator - NHS Job Boston area,England UK,Administrative/Clerical

We are seeking temporary administrators to support the NHS while they are experiencing winter pressures

Start Date:

ASAP

Pay Rate:£12.21 per hour rising to £12.75 per hour after 12 weeks.

Hours:

Monday to Friday, 8:00 AM – 5:00 PM

Contract:

Temporary

Locations:
Boston - PE21

Your Role:

managing a variety of administration tasks including but not limited to:

To ensure patients and staff receive all relevant information in a timely, accurate and effective way.
To ensure all data relating to patients is captured in a timely and accurate manner.
To provide a customer focused booking service.
To provide reception services, to relevant areas in a professional, understanding and courteous manner.

Booking Patient Appointments

To prioritise own workload to ensure patients receive the required notice of booking ensuring maximum utilisation of available resource.
To contact patients, gaining agreement of acceptance of booking with patient or their representative.
To advise patients or their representative, either via telephone or face‑to‑face, within agreed protocols, of information relevant to their appointment. To take appropriate action as required, such as re‑arranging appointment dates.
To ensure appropriate patients are appointed by following agreed procedures.

Ensuring compliance with Waiting Times

To advise patients or their representative on length of routine waiting times in accordance with targets, referring onto supervisor or manager if appropriate.
To action information on waiting list/clinic cancellations taking appropriate action, such as notifying patients, and informing supervisor &/or managers if waiting times may be compromised.

Ensuring accurate data.

To maintain the booking system as required ensuring accuracy and timely data quality in accordance with Trust protocols.
To update patient information when necessary

Ensuring compliance with Cancellation policies

To take appropriate action when patients fail to attend for appointments, following agreed protocols
Where patients choose to cancel or change their appointment, to ensure the booking system is updated with relevant information and to take necessary action

Clinic Reception Duties

To prepare reception & patient reception areas.
To ensure the smooth & efficient running of the outpatient clinics with emphasis on patient care.
To ensure appointments are booked in line within local and national targets.
To resolve where appropriate, any problems arising in clinic in relation to patient appointments, to liaise where necessary with clinical staff & to refer to supervisor where resolution is not possible.
To locate, retrieve & prepare all relevant Health Records, pan‑Trust and other hospitals. Reading patient information to ensure all relevant Health Records are present at the time of the clinic appointment.

General Office Duties

To maintain relevant filing systems within the department
Undertake photocopying of forms, booklets and any other relevant information required to perform duties.
To take appropriate action if office equipment fails
To receive, sort, distribute, prioritise and action all incoming mail
To assist all admin areas in the department as necessary

Problem Solving

Using systems, procedures and problem solving skills to attempt to resolve queries in a quick and efficient manner.

Liaison with others

To liaise with patients or their representatives, clinicians, other relevant healthcare staff inside and external to the Trust, management, clerical and secretarial staff, either in a face to face capacity, or via the telephone, e mail or fax system.

Ensuring adequate delivery of service

To provide cover for absent colleagues to ensure the needs of the service are met.
To ensure confidentiality in line with the Data Protection Act 1984/98 and the employment, on all matters relating to patients, staff & the Trusts' business.

Skills

Apply Now:

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