Slot Floor Supervisor

Description

JOB SUMMARY:

Supervises the activities of the Slot Department with special emphasis on ensuring the delivery of FOCUS to all slot customers by slot employees.

• Delivers FOCUS through the supervision of slot employees to ensure the delivery of “great time, every time” to all guests.
• Manages the day-to-day operation of Slot service on assigned shift.
• Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level.
• Monitors staffing levels, bank/floor assignments daily and weekly schedules to include breaks.
• Directly responsible for training slot employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities.
• Monitors compliance with all established company, departmental and regulatory agency rules and regulations.
• Provides training, feedback, and disciplinary action regarding rules and regulations.
• Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.
• Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills.
• Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules.
• Maintains security of all games, money, and employees.
• Takes advantage of opportunity to build long term relationships with customers.
• Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
• Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate.
• Monitors the performance of all employees and provides training and coaching as necessary.
• Makes recommendations to the Slot Shift Manager and/or the Director of Operations to improve the efficiency of the department and build business.
• Builds a rapport and coordinates daily functions with support service departments.
• Acts as role model and always presents oneself as a credit to LAD and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Spends the majority of time interviewing, training, and selecting employees.
• Conducts Performance Reviews.
• Makes or recommends wage increases.
• Makes or recommends promotions.
• Provides for safety and security.
• Handles employees' complaints or grievances.
• Recommends disciplinary action or disciplines employees.
• Plans work.
• Supervises and monitors work.
• Monitors legal compliance with federal, state, and gaming laws.

GENERAL REQUIREMENTS:

• High school diploma required.
• One (1) year casino experience required, preferably in slot operation.
• Must possess strong supervisory and leadership skills.
• Previous guest contact experience required.
• Must possess a thorough understanding of slot floor operations.
• Must have strong knowledge of the various internal written and verbal codes/abbreviations.
• Must project professionalism and possess excellent verbal and written communication skills.
• Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations is required.
• Must be able to get along with co-workers and work as a team.
• Must be able to read, write, speak and understand English.

PHYSICAL & MENTAL
:

• Must be able to lift up to 40 pounds.
• Must be able to bend, reach, kneel, twist and grip items.
• Must be able to walk and be on feet for long periods of time.
• Must be able to work in stressful situations.
• Must possess basic math skills.
• Must be able to respond to visual and aural cues.

• Must have a sense of urgency and keep up with fast paced business practices.
• Must be able to maneuver to all areas of the casino.
• Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.