Training Manager

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The Instructional Designer Manager serves as the lead for instructional delivery of services to a large array of GDIT contract staff performing support to our government partners. The role combines expertise in instructional development and delivery to educate our staff on the business rules and processes to perform these functions required of their role. As processes and tools mature with each release, training material updates and instructional refreshers will be a constant.

• Manages a team of instructional (training) designers and training coordinators that are responsible for the planning, development, delivery, evaluation, and administration of training including but not limited to service desks and call center support.
• Develops and administers training schedule, travel, and performance requirements.
• Identifies training needs and priorities by working with GDIT program managers and operational leadership.
• Understands organizational objectives to increase customer satisfaction.
• Uses professional judgement to ingest VBA quality standards into the FOIA/PA redaction instructional material.
• Conduct organizational readiness assessments to identify impacts, risks, and stakeholder concerns to train staff.
• Develop targeted communication, engagement, and training plans to foster adoption and minimize resistance.
• Establish feedback mechanisms to measure the effectiveness of training / instructional material and make iterative improvements.
• Build and maintain productive relationships across internal teams, external partners, and executive leadership.
• Participate in cross-functional working groups to address service delivery challenges and improve inter-agency coordination to include Knowledge, Operations, and Quality teams.

• BA/BS degree (work experience will be considered in lieu of degree);
  AND
• 5 or more years of progressive training development experience with 2 or more years of experience leading a team of training / instructional delivery professionals
• Expertise in process improvement, technology adoption, and stakeholder engagement strategies
• Outstanding written and verbal communication skills with the ability to present to business leaders
• Ability to obtain and maintain a Public Trust or higher security clearance level of TS and successfully pass a thorough government background screening requiring the completion of detailed forms and fingerprinting. Real-, non-expired passport or military  also required for this process
• Louisiana residency

• Master's degree
• Current or previous Veterans Affairs experience
• Experience developing technical presentations and/or writing and presenting business case and white papers or writing and contributing to industry proposals is a plus
• Residency within a reasonable commuting distance (approximately 60-mile radius) of our Bossier City, LA facility

• Work on a mission that matters.
• Access the latest cloud and automation technologies in a modern engineering environment
• Enjoy flexible work options, continuous learning, and a strong culture of purpose and performance
• Be part of a collaborative team driving innovation in government IT

Work Visa sponsorship will not be provided for this position.

This position is contingent upon contract award and ongoing business needs
.