IT Systems Administrator

Hardware Resources is an industry-leading provider of cabinet hardware, cabinet accessories and kitchen cabinets. Across our six brands, we design, engineer, manufacture, and sell our decorative and functional hardware, cabinets, cabinet organizers, vanities, wood products, and LED lighting for the kitchen and bath. We enjoy an outstanding reputation for quality and service. Hardware Resources is headquartered in Bossier City, Louisiana, and our team members are valued and are encouraged to reach their full potential.

We foster entrepreneurial spirit and imaginative teamwork with the freedom to act. Our company offers competitive wages, career growth opportunities, and a generous benefits package that includes PTO (sick time, paid vacation), holidays, 401(k), Employee Assistance Program, medical, dental, vision, and life insurance.

What is this job?

An IT Systems Administrator is a well-rounded professional with a broad and deep knowledge of computer software, hardware, and networks.

A strong problem-solving aptitude and resourcefulness are necessary to succeed in this role. The IT Systems Administrator must be able to diagnose and resolve problems quickly. This position is also responsible for providing superior customer service with a positive attitude to all employees and team members.

What will you do?

The primary goal for the IT Systems Administrator will be to ensure that the technology infrastructure at Hardware Resources runs smoothly and efficiently.

This position will be responsible for maintaining overall system and network health and performance as well as higher level problem resolution. The IT Systems Administrator is an integral part of the IT department and may perform the following duties:

• System and network monitoring for health and performance.
• System and network security.
• System and process design.
• Server setup, installation, and maintenance for Windows Server software, virtual environments, SAN, and server hardware.
• Develop and manage implementation plans for IT projects.
• Provides basic training to users on common applications.
• Develop expertise to train staff on new technologies.
• Develop and maintain documentation on IT systems for both departmental and end users.
• From time to time, provide first level support by responding to telephone help calls and help desk tickets to ensure all user support calls and service requests are handled or escalated in a timely manner.
• Ensure the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition.
• Maintain the confidential nature of matters pertaining to company records, policies and customer lists.
• Perform all duties in a manner that ensures the IT Department will meet or exceed the measurable objectives for service level to users and system availability.
• Stay current with technological developments and make recommendations for how Hardware Resources could take advantage of new technology.

What do we need?

IT Systems Administrator must possess a Bachelor’s degree in technical field and have a minimum of 4 years of related progressive experience required.

• Ability to communicate with all levels of management in a clear, friendly, and confident manner. Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must be able to maneuver around computer office/work areas, effectively work in high traffic areas, and respond to visual and aural cues.
• Must have manual dexterity to operate a computer and other necessary office equipment
• Must be self-motivated and be able to handle more than one function at a time by being well organized.
• Must be able to read, write, speak and understand English.
• Good mathematical and clerical aptitude for accurate record keeping.
• Excellent customer service skills a must.
• Understanding of virtualization and virtual desktop infrastructure solutions is preferred.
• IT Certifications in virtualization technologies, Microsoft, and/or Cisco preferred.
• Knowledge of scripting preferred.
• Experience with manufacturing and/or logistics systems preferred.

Physical/Mental Demands:

• Physically mobile with reasonable accommodations including the ability to lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop and stack.
• Must be able to respond calmly and make rational decisions when required.
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, and crowds.

Travel

Occasional travel is required to other Hardware Resources locations.