Service Desk Support Analyst

Job Qualifications

Computer Support, Internet Troubleshooting, IT Help Desk, Troubleshooting Hardware, Troubleshooting Software

General Dynamics Information Technology (GDIT) has opportunities for motivated, customer service oriented professionals to support the Department of Education (DoED) Pivot-I Program. The DoED is undertaking modernization of their environment and support, and GDIT will provide technical support and services for DoED on this new modernization effort. Join GDIT and be a part of the team of men and women supporting education in one of the most exciting service desk modernization programs as a Service Desk Support Analyst at our Bossier City location.

As a Service Desk Support Analyst with GDIT, your typical day will include:

• Resolving technical issues and answering queries by telephone or self-service ticket in support of internal customer computer hardware, software, network, system/application access, and telecommunications systems
• Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records
• Routing calls to product line specialists, application, or system support specialist when appropriate
• Maintaining and updating records and tracking databases
• Alerting management to recurring issues and patterns of issues

• High School Diploma or equivalent
• 1 or more years of Service Desk-related experience
• Demonstrated experience using Service Now
• HDI-SCA certification or ability and willingness to obtain within 60 days of hire
• Access to a quiet work environment free from distractions
• Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify - Connection MUST be hardwired, wireless connections will not suffice)
• US Citizenship
• Louisiana residency, living within a reasonable commuting distance (approximately 60 miles) of our Bossier City facility

• Associate's degree or equivalent and 1 yr of related experience (minimum of 3 or more years or related experience in lieu of degree)
• CompTIA A+ certification or ability and willingness to obtain within 90 days of hire
• ITIL Foundations v4 certification or ability and willingness to obtain within 180 days of hire

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $22.97 - $31.07. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

None

Telecommuting Options:
Hybrid

Work Location:

USA LA Bossier City

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans