ServiceNow Developer Senior

Type of Requisition

Regular

None

None

BI Full 6C (T4)

Software Engineering

Skills: Data Analysis, Problem Solving, Process Improvements

Certifications: None

Experience: 3+ years of related experience

US Citizenship

Required:

No

Transform technology into opportunity as a Service Now Developer Senior pe what’s next for mission-critical government projects while shaping what’s next for your engineering career.

As a Service Now Developer Senior
, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Develop, configure, and maintain custom reports, dashboards (using PA/Reporting), and KPIs for ITSM (Incident, Problem, Change, Request) to visualize performance and trends
• Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Customize user interfaces, forms, and workflows to align with business needs
• Script and automate processes, data imports, and report generation to enhance efficiency
• Connect Service Now with other systems using REST/SOAP APIs
• Perform platform health checks, upgrades, and user/role management
• Ensure solutions adhere to Service Now best practices, minimize technical debt, and support platform governance
• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
• Participate in IT-related technical processes reviews, postmortems, and continual process improvement
• Maintain current Service Now and industry certifications, while obtaining additional certifications

Bring your engineering expertise along with a drive for innovation to GDIT. The Service Now Developer Senior must have:

Technical Training, Certification(s) or Degree

3+ years of related experience

• Strong proficiency with Service Now ITSM modules (Incident, Problem, Change, Service Catalog) and platform capabilities
• Proficiency with Service Now Reporting and Performance Analytics (PA)
• Exposure to Service Now's data management tools such as Import Sets, Transform Maps, and the CMDB
• Experience with JavaScript and Glide Script
• Experience with REST/SOAP APIs
• Experience with SQL
• Understanding of ACLs, UI Policies, and Business Rules
• Ability to analyze requirements, troubleshoot issues, and develop effective solutions
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Good communication skills for collaborating with both technical and non-technical stakeholders
• Effective analytical, problem-solving, and debugging skills

• Required: Service Now Certified Systems Administrator
• Strongly Preferred: Additional Service Now certifications

Must be able to pass a background check and obtain a position of public trust with the FDIC prior to start

• Hybrid at GDIT’s Integrated Technology Center in Bossier City, Louisiana
• Candidates within Louisiana outside the range of our office may be considered for remote work

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility:
  Full-flex work week to own your priorities at work and at home
• Community:
  Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your…