ServiceNow Developer Principal

Job Qualifications:

IT Service Management (ITSM), Service Now IT Service Management, Web Development

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able To Obtain:

None

Public Trust/Other

Required:

None

Job Family:

Software Engineering

Skills:

Job Qualifications:

IT Service Management (ITSM), Service Now IT Service Management, Web Development

Certifications:

None

Experience:

5 + years of related experience

US Citizenship

Required:

No

Job Description:

Transform technology into opportunity as a Service Now Developer Principal pe what’s next for mission-critical government projects while shaping what’s next for your engineering career.

While there is not an active opening for this position at this time, we welcome expressions of interest from individuals with experience and qualifications aligned to the Service Now Developer Principal role.

As a Service Now Developer Principal
, The Work You’ll Do At GDIT Will Be Impactful To The Mission Of Our Customers. You Will Play a Crucial Role Via The Following:

• Develop and manage integrations between Service Now and BMC Remedy, often involving ticket creation, data synchronization, and CMDB consolidation
• Build and customize applications on the Service Now platform, including ITSM modules like Incident, Problem, and Change Management
• Create and manage data migration processes from Remedy to Service Now using tools like Import Sets, Transform Maps, and data sources
• Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
• Perform administrative tasks, such as user and role management, system maintenance, and health checks
• Customize user interfaces, forms, and workflows to align with business needs
• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Contribute to IT-related technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce Service Now functionality
• Grow junior talent through mentoring, partnership, and technical reviews
• Maintain current Service Now and industry certifications, while obtaining additional certifications

Bring your engineering expertise along with a drive for innovation to GDIT. The Service Now Developer Principal must have:

• Education:
  
  Technical Training, Certification(s) or Degree
• Experience:
  
  5+ years of related experience
• Required Skills:
• Experience in developing and customizing Service Now applications and modules, especially ITSM
• Familiarity with BMC Remedy and/or Helix development and administration, including its ITSM applications and data structures
• Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them
• Strong scripting skills with at least one language – preferably Java Script
• Experience with Service Now's data management tools such as Import Sets, Transform Maps, and the CMDB
• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Ability to produce level of estimates and basic deployment plans for Service Now functionality
• Strong organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Excellent communication skills for collaborating with both technical and non-technical stakeholders
• Strong analytical, problem-solving, and debugging skills
• Required Certification:
• Active Service Now Certified Systems Administrator or ability to obtain within 30 days of start
• Additional Service Now certifications strongly preferred

State of Louisiana

• Candidates within LA who reside within 60 miles of our Integrated Technology Center…