Tire & Battery Technician - Automotive

Overview

Position Summary... As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the member’s expectations.

• Be a Team Member:
  Collaborate with team members to fulfill sales and service requests, educate other associates on tools, tasks, resources, and mentor new technicians; communicate and develop interpersonal skills for providing safe and efficient customer service.
• Be an Expert:
  Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), product specifications and seasonality; demonstrate knowledge of Point of Sale systems, phone and in-person selling techniques.
• Be a Techie:
  Leverage digital tools to plan for and drive sales, improve the service experience and elevate associate engagement; utilize handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training; adapt to new tools and encourage others to use them.
• Be an Owner:
  Communicate equipment, tools and supplies needs; lead tracking and monitoring of returns and special orders; operate cash registers and process transactions; work hands-on in the physical area; maintain accurate inventory, audit, safety and compliance standards; report complaints, safety hazards and problems with products, services and work areas; complete paperwork/logs and other required documentation; ensure merchandise is packaged, labeled and stored per company policies;
  
  identify member needs, assist with purchasing decisions and resolve issues and concerns.
• Be a Talent Ambassador:
  Be a brand advocate by valuing the member experience in the Tire & Battery Center area and modeling high quality service and products; develop, influence and inspire others; work in a respectful, supportive and team-oriented style; understand roadblocks and assist in training team members.
• Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans and applying Open Door Policy in executing business processes and practices.
• Completes work assignments and priorities by using policies, data and resources; collaborates with managers, coworkers, customers and other business partners; identifies priorities, deadlines and expectations; communicates progress and information; identifies improvement opportunities and adapts to change, difficulties and feedback.
• Respect the Individual:
  Embrace differences, create a workplace where associates feel seen, supported and connected; foster belonging and opportunity for all associates to thrive and perform.
• Respect the Individual:
  Works as a team, builds strong relationships, communicates with impact, energy and positivity to motivate and influence.
• Respect the Individual:
  Strengthens the team by mentoring others and recognizing contributions and accomplishments.
• Act with Integrity:
  Maintain and promote high standards of integrity, ethics and compliance; model Walmart values; hold oneself and others accountable; support Walmart’s goals of positive impact for associates, customers, members and the world.
• Act with Integrity:
  Act in a selfless, humble, honest, fair and transparent manner.
• Serve our Customers and Members:
  Deliver results while putting the customer first; make decisions based on reliable information and balance short- and long-term priorities; consider how own work impacts the team’s ability to deliver on purpose for all stakeholders.
• Strive for Excellence:
  Display curiosity, willingness to learn, take calculated risks and show resilience; drive continuous improvements, adopt new technologies and support others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

• Health benefits include medical, vision and…