Customer Service Supervisor- Overnight

Overview

As Customer Support Supervisor, you will motivate, coach, and develop a team of contact center professionals. You will have the opportunity to hone leadership skills and problem-solving abilities in a high-energy environment while supporting a large federal government contract at our facility in Bossier City, LA. This role emphasizes motivating others, facilitating teamwork, and providing performance-based feedback.

• Models high ethical and professional conduct
• Maintains focus on client and operational goals while ensuring customer satisfaction; provides administrative support to assist with day-to-day operations
• Prepares and delivers presentations
• Aids human resources by interviewing prospective candidates and applying personnel management methods
• Leads a team of call center representatives using proven coaching methods
• Monitors performance to assure quality of service

• High school diploma or equivalent
• Five or more years of customer service experience
• Experience working with organizational functions and personnel
• Experience with computer software
• Experience with call center software and programs
• Willingness to work overnight shifts
• 1-2 years of customer service supervisory experience

• Bachelor's degree in Business or related field
• Call Center Management experience highly preferred
• Excellent business and analytical problem-solving skills
• Strong communication skills
• Ability to work independently
• Demonstrated experience with government programs highly preferred

GDIT is committed to growth, support, rewards, and community. Benefits and total rewards include a comprehensive benefits package, 401(k) with company match, paid time off, and other offerings described by the company. This description reflects the role and does not guarantee compensation; salary is determined based on experience, location, and contractual requirements.

Scheduled Weekly

Hours:

40

Travel Required:

75-100%

Telecommuting Options:
Onsite

Work Location:

USA LA Bossier City

Additional Work Locations: N/A

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans