Project Coordinator

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Provides Administrative support for the Product Team. Serves as a Team Member and Customer Service contact for the Product Group(s) managed. Ensures that the Company provides extra-ordinary service and empathy to our external Customers in a way that will cause them to become totally delighted in their business relationship with Gordon, Inc. Performs all duties and responsibilities in a way that provides for continual improvement of the Total Quality environment for not only the Business Unit organization, but for the entire company.

Ensures that the Product Team provides total satisfaction with the product delivered to all Internal Customers. Performs duties and tasks at the highest level of quality. Is responsible to the entire Business Unit Team in its role and responsibilities toward the continual attainment of the 5-Strategic Imperatives and the Profitability Goals of the Company.

"College" B.S. Degree, or equivalent desired. Minimum of 1-year experience in Customer Service and/or Technical Sales Representation. Proficiency with fully integrated computer systems, with relevant experience in Order Entry systems, Materials Requirement Planning, understanding of Computer Assisted Design (CAD), reading and interpreting Engineering Drawings, and the management of traditional Customer Service functions.

• Provides Administrative Sales Service support for the Product Manager, for Independent Reps, and for all other Customers. Provides Customer Assistance in the areas of the Product Group(s) assigned.
• Sales Order Entry – performs audits of sales orders entered by the Product Manager. Ensures order accuracy and compliance with the customer purchase order specifications and requirements. Audits to ensure that all supporting documentation is included in the sales order packet so that information references can be made in a highly efficient manner by all who have a role in the processing of the order through the system.
• The use of M2M (Gordon’s business and computer system) and compliance to established and required procedures
• Enters new Customers into the computer system
• Manages the filing systems for all job functions
• Provides systematic follow-up on outstanding requests for information and/or service i.e. follow-up with the CAD Team Leader on drawings requests. Communicates issues to the Product Manager as to status of requests so that the Product Manager has accurate and timely information and is positioned to make informed decisions as to setting and recommending priorities.
• Provides timely and accurate information to the customer relative to the lead time status and delivery of their orders(s).
• Assists the Product Manager in the gathering of accurate information required in the preparation of Bids, and in the Quotation Process.
• Ensures that all procedures are followed, with precision, and that “short cuts” that are intended to save minutes do not result in creating non-value added work downstream, lends itself to possible confusion, or result in an ambiguous specification and expectation for whatever process is required to satisfy the needs of the customer.
• Serves as the point-of-contact for the Independent Rep, Architects, and other Customers for the receipt of sample requests. Prepares the Sample Request form and forwards it for completion of the sample order.
• Serves as the point-of-contact for the Independent Rep, Architect, and other Customers for the receipt of Literature requests. Initiates the Literature Request form and forwards it for completion of the literature request order.
• Ensures timely follow-up to the varied requests and documentation (release forms, etc.) sent to the customer for approval and/or signature. Documents follow-up for later reference and inclusion in the customer files.
• Other…