Guest Experience Representative

Overview

ASM Global, the leader in privately managed public assembly facilities, has an opening for a Guardian for Brookshire Grocery Arena in Bossier City, LA. The Guardian position is fun, flexible, and part-time, ideal for someone with a great customer service attitude and a flexible schedule.

• Provide the primary level of guest assistance throughout the venue.
• Have a thorough knowledge of building policies and procedures and event requirements.
• Distribute venue information and updates.
• Serve as ticket taker and/or usher; distribute programs and escort patrons to their seats.
• Listen to guests' compliments and complaints.
• Provide ADA services and information to guests with disabilities and the elderly; provide special accommodations for wheelchairs and other needs.
• Make guests feel welcome and valued.
• Keep floors and aisles clear of obstructions.
• Report any suspicious activity to your supervisor.
• Report to Events Coordinator in appropriate uniform for the assigned location.
• Initiate eye contact with guests within 10 feet, smile, and stand straight and tall; demonstrate positive body language.
• Perform other related duties as assigned by Coordinator/Manager.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or GED and one to three months related experience and/or training; or an equivalent combination of education and experience.

• Work independently, exercising judgment and initiative.
• Remain flexible and adapt to situations as they arise.
• Demonstrate exceptional skills in customer relations, communications, and problem solving.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Follow oral and written instructions and communicate effectively in both oral and written form.

• Must be at least 18 years old
• Must be able to pass background and reference checks

• Must be able to stand for extended periods of time

The essential responsibilities of this position are described above and may be subject to change at any time due to reasonable accommodation or other reasons. This document does not imply that these are the only duties to be performed by the employee in this position.

ASM is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.