Ward Clerk - Certified

Description

The Ward Clerk provides essential administrative and clerical support to the nursing unit in a nursing home and rehabilitation facility. This certified role helps ensure smooth daily operations by managing documentation, communication and coordination between nursing staff, residents, families and other departments.

• Answer phones and route calls appropriately
• Greet residents, families, visitors, and staff in a professional manner
• Maintain resident charts (paper and/or electronic)
• File, copy, scan, and organize medical and administrative documents
• Enter and update resident information in the facility’s system

• Assist nursing staff with clinical tasks
• Prepare admission, discharge, and transfer paperwork
• Maintain census and bed board information

• Communicate with nursing staff, therapy, dietary, housekeeping, and admissions
• Notify appropriate staff of changes, orders, or requests
• Assist with scheduling appointments and transportation as needed

• Maintain clean and organized nurses’ station
• Report equipment or supply needs to appropriate personnel

• Follow HIPAA and facility confidentiality policies
• Adhere to infection control and safety procedures
• Maintain professionalism and respectful behavior at all times

• High school diploma or GED
• CERTIFIED CNA
• Basic computer skills (typing, data entry, email)
• Ability to multitask in a fast-paced healthcare environment
• Strong communication and organizational skills

• Previous experience in healthcare, long-term care, or clerical role
• Familiarity with electronic health records (EHR)
• Customer service experience