1st Line Support Engineer - Hybrid

Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment.

This role is based at our client’s offices easily accessible to the North London / Hertfordshire areas.

As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues across a diverse client base. You’ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times.

• Handling incoming support tickets, telephone, and email queries.
• Providing remote technical support to clients.
• Troubleshooting user issues across Windows operating systems, Office 365, and networking environments.
• Escalating complex issues to the 2nd Line team when required.
• Assisting with system maintenance, monitoring, and documentation.

• Previous experience in a 1st Line or Service Desk role, within a commercial setting
• Proficient with Windows 10/11 and Microsoft Office 365.
• Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin.
• Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles.
• Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools
• Excellent communication and problem-solving skills with a customer-first mindset.
• A drive to learn, develop, and progress within a technical environment.

The salary for this role ranges from £28,000 to £32,000 depending on experience.