IT Technician

IT Technician (Secondary Education) Support Digital Learning: IT Technician Needed in Sefton Secondary Schools Are you a tech-savvy professional with a passion for problem-solving?

We are seeking a dedicated and proactive IT Technician to provide essential technical support to students and staff across our partner secondary schools in the Sefton area.

As an IT Technician, you will be at the heart of the school's digital infrastructure, ensuring that technology enhances teaching and learning every day.

Reporting to the Network Manager or IT Lead, your duties will include:

• Providing first and second-line support to staff and students, resolving hardware and software issues across desktops, laptops, tablets, and interactive whiteboards.
• Assisting in the maintenance and upgrade of the school's Local Area Network (LAN), wireless systems, and server infrastructure.
• Setting up and maintaining Audio‑Visual (AV) equipment for assemblies, presentations, and school events.
• Managing user accounts via Active Directory and Office 365/Google Workspace, including password resets and permission adjustments.
• Installing and configuring new software and operating system updates across the school network.
• Maintaining an accurate inventory of all IT hardware and software licences, ensuring equipment is tracked and secure.
• Monitoring school web filtering and security software to ensure a safe digital environment for all students.

Essential:

• Strong knowledge of Windows 10/11, Office 365, and general networking principles (TCP/IP, DNS, DHCP).
• A methodical approach to troubleshooting and the ability to think on your feet in a fast‑paced environment.
• Excellent interpersonal skills with the ability to explain technical issues to non‑technical staff and students.
• The ability to prioritise a busy workload and meet service‑level agreements (SLAs).

Desirable:

• Previous experience working within an educational setting.
• Experience with Apple (Mac/iPad) management via MDM (e.g., Jamf).
• Knowledge of School Management Information Systems (e.g., SIMS, Arbor).

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).