Hotel Reservations - Golf Specialist

At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West. Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the course

We combine luxury, leisure, and exceptional hospitality in the heart of the North West. Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the course.

We create unforgettable experiences for every guest, every time and are looking for Reservations Agent with a speciality in Golf to join a team of distinguished hospitality enthusiasts. The role will be responsible for delivering exceptional quality and standards across all reservations processes and exceeding guest expectations for Formby Hall Golf Resort and Spa.

• Respect – We treat every guest and colleague with kindness and dignity.
• Excellence – We go the extra mile to deliver outstanding food and service.
• Accountability – We take ownership of our actions and keep our promises.
• Cooperation – We work together as one team to create exceptional experiences.
• Honesty – We act with integrity and transparency at all times.

What will I be doing?

• Answering incoming telephone calls for Reservations in a timely manner
• Managing Email enquiries and follow ups for reservations
• Undertaking arrivals checks to ensure guest details are captured accurately to ensure the operations can deliver exceptional guest service.
• Following up on Golf Reservations and dealing with guest requests
• Entering and managing rooming lists
• Following up with GTO agents to obtain rooming lists and billing instructions.
• Follow up with guests and clients to ensure any queries are dealt with accordingly.
• Following on No Show charges and making charges accordingly.
• Being fully knowledgeable and accurate in the operation, functionality and standards required in using the designated Systems.
• Maintaining accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
• Responsible for actioning all aspects of the golf reservations.
• Responsible for ensuring required service levels for GTO are met.
• Ensure that golf group information is handed over each property to ensure golfers experience at the hotel is best in class.
• Ensure that guest history is updated and acted upon accordingly to ensure.
• Cooperate and coordinate teamwork with other departments.

What are we looking for?

• Positive attitude and someone who makes our guests smile.
• Genuinely friendly and caring.
• Enjoys working as part of a team.
• Good communication and immaculate presentation
• Expert level attention to detail
• Proficient in IT
• High resilience and adaptability
• Hotel or Customer facing experience advantageous.
• Previous experience of Opera/ HMS would be beneficial however not essential.

What are the perks?

• Uniform provided
• Meals on duty
• Training and career development opportunities, including apprenticeships
• Discounts on hotel stays and dining for you and your loved ones
• Exclusive shopping discounts via our benefits platform
• Salary sacrifice savings schemes
• Celebratory team events and long-service recognition
• A fun, inclusive, and supportive team environment

We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.