Hotel Reception Supervisor

At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West. Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the course

We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in, or professional support behind the scenes, we take pride in the moments we help create.

At the core of everything we do are our REACH People Values
:

• Respect – We treat every guest and colleague with kindness and dignity.
• Excellence – We go the extra mile in pursuit of outstanding service.
• Accountability – We take ownership of our actions and follow through on our promises.
• Cooperation – We work together as one team to deliver the best experience.
• Honesty – We act with integrity and transparency at all times.

We believe in leadership through example, teamwork, and a commitment to great service. We support our people to lead with integrity, empower others, and uphold our standards with consistency and care.

As a Reception Supervisor
, you’ll support the Front of House Manager in leading the front office team, ensuring that every guest receives an exceptional welcome and a seamless experience throughout their stay.

You’ll be responsible for:

• Supervising the day-to-day front desk operations, ensuring smooth check-ins and check-outs.
• Providing hands‑on support during busy periods while leading by example.
• Coaching and mentoring the reception team to deliver consistent, high‑quality service.
• Handling escalated guest queries or concerns promptly and professionally.
• Coordinating with housekeeping, maintenance, and other departments to ensure seamless communication and operations.
• Managing shift handovers, guest billing, and accurate financial reporting.
• Maintaining a well‑presented, efficient, and welcoming front‑of‑house environment.
• Upholding compliance with hotel policies and health & safety standards.

We’re looking for an approachable, guest‑focused leader with a flair for organisation and an eye for detail.

You’ll have:

• Proven experience in a front office or guest service role, ideally within hospitality.
• Strong leadership skills and the ability to motivate and support a team.
• A natural ability to remain calm under pressure while solving problems with confidence.
• Excellent communication and interpersonal skills.
• Good knowledge of hotel booking and PMS systems (training provided if required).
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:

• Free Uniform
• Meals whilst on duty
• Opportunities for training and career development including apprenticeships
• Discounts on hotel stays and dining for you and your friends
• Exclusive shopping discounts via our benefits platform
• Team Member events
• Employee Assistance Programme
• Free Car Parking

We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values
.

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.