Sales Support Engineer

Description

Live to the MAXX—and help make it happen! At Maxx South Broadband, we’re committed to connecting people to what matters most—fast, reliable internet, advanced TV and voice services, and unwavering local customer care.

The Sales Engineer acts as a technical liaison for channel partners, direct sales, account management, and wholesale clients, providing pre- and post-sales support to ensure customers understand Maxx South’s products and services. This role partners with the Engineering Department to design and implement advanced solutions such as voice, MPLS, Security-as-a-Service, and SD-WAN, while collaborating with key internal teams including Sales, Customer Service, Technical Operations, and Account Management.

• Support sales teams and partners with technical proposals and solution design.
• Analyze client needs and create profitable, tailored solutions.
• Serve as a liaison for technical troubleshooting and custom requests.
• Deliver product presentations, field support, and bi-annual sales training.
• Contribute to RFP responses and product development initiatives.
• Prepare and lead training on new products and features.
• Attend industry events for competitive insights and trend analysis.
• Ensure compliance with company policies and safety standards.

• Required:
  • Associate’s degree in engineering, telecommunications, computer science, or equivalent work experiece.
  • Minimum 1 year of IP Network and/or Technical Support experience.
  • Knowledge of IPv4/IPv6 networks, DNS, Hosted PBX (VoIP), DOCSIS 3.0/3.1, DIA, and Point-to-Point connections.
• Preferred:
  • Bachelor’s degree in engineering, telecommunications, computer science, or related field.
  • Associate-level certification from Cisco, Juniper, etc (must remain current)
  • 4+ years of IP Network and/or Technical Support experience.
  • Familiarity with routing and switching protocols (BGP, IS-IS, MPLS-TE, RSVP, SD-WAN, STP), QoS implementations, and IP network security (Firewalls, CG-NAT)
  • Experience with Juniper, Cisco, and Ubiquiti routers, switches, and firewalls.

• Become part of a locally rooted team delivering the fastest fiber speeds in the region, that prides itself on 100% local, 24/7 customer care.
• Grow your career in a fast-growing technology company with a people-first environment where connectivity means community.
• Get access to opportunities for professional growth, hands-on technical training and certification support.
• Gain the opportunity to work with cutting-edge technology and explore our competitive compensation and benefits package.

Starting pay $45,000 - $48,000.